Dealing with a Air Canada call center representative, and then following that conversation with five emails escalating through the Air Canada executives, only to be sent the same denial email from a “Roberta Stewart” in Air Canada Customer Relations. She must be tired of hearing the same story from me. But I want to voice my opinion that what they are doing is against US DOT guidelines concerning flight cancellations and refunds. Reading posts in this a Forum it seems that Air Canada has decided what their policy is, despite what regulations tell them to do. I do not want a flight credit, I want my money back. Just wondering why a consumer would even want to purchase a flight ticket with Air Canada if this is how the executive management team leads by example. I did file a complaint with the US DOT concerning this practice, and am waiting to hear from that agency. What about the Canadian version of the Air DOT? Anybody go to them with their complaint? I feel I’ve got some leverage as Air Canada did refund my seat assignment charges when our first flight was cancelled.