So I must have had an auto populating problem (or so I am imagining) when I booked three tickets (myself, my husband, and our 6 year old daughter) to go to Switzerland in March. We were completely unaware of the problem until today when we looked at our credit card statement and saw that our daughter's ticket was incorrect as it had my last name for her instead of my husband's. I of course tried to have her name changed on her ticket as her passport has her correct last name (my husband's) by calling CheapOair's regular number, speaking to an agent, then a supervisor, then their customer service number as provided by your site, and speaking to two different people there. I am currently supposedly awaiting a call back from the higher level supervisor that I requested to speak with. This should be a simple change of name for a 6 year old to her father's name from her mothers, but of course they are asking that I rebook the ticket at the current price ($170 higher) and then they HOPE they can get the original ticket refunded from Air Canada. I therefore attempted calling Air Canada using the number you provided but they explained that they can do nothing since the trip there is on Swiss Air and the return is Air Canada despite the fact that Air Canada is the ticketing airline. As you have mentioned on your site, I believe this is just a ploy to get more money from people; frustrating! So, I appeal to you to see if you can help as it seems there is a simple solution to a simple problem. Can't CheapOair just change her name to the correct one on the ticket? And I'd be okay with a reasonable fee for what is likely my fault and will take them all of 5 mins to correct...maybe $25?