Agoda hotel booking- charged twice

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Mar 23, 2018
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#1
I've booked my hotel stay with Agoda. I was staying in Holiday Inn Manahawkin NJ. I was charged by Agoda few days prior to my stay. Couple of days after my stay I saw Holiday Inn charged me for accommodations as well. I called them and first they said they have not realized that it was third party booking and then they said they have not got paid from Agoda therefore they've charged me. Agoda said they've provided their credit card to Holiday Inn multiple times but they have not charged the card. I really don't know what to do. it's over $500 and I can't afford losing that money.
Please advise how to handle this case
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,670
13,745
113
New York
www.promalvacations.com
#4
If Agoda cannot provide you proof they paid the hotel I would dispute theirs. If they can, then dispute Holiday Inns. I would request proof from Agoda of their payment. Tell them you are disputing one of the charges and you need to see the proof of hotel payment.

I’d like my colleagues to comment on this as well to see if we all agree in the approach. You need to make sure you are disputing the right one.
 

jsn55

Verified Member
Dec 26, 2014
7,308
7,129
113
San Francisco
#6
Before taking these steps, I would try one more thing. Contact the online booking service via email to explain your situation and request proof that HI has been paid. Email HI to inform them that you have proof they've been paid. THEN, if no cooperation; go ahead and file a CC dispute. If the OBS has proof they paid HI, dispute the HI charge. If no proof from OBS, dispute their charge.

If HI hadn't been paid for your room (and I'm sure you discussed this at checkin), they should have notified you when you arrived . It's bad business for HI to charge your card without warning. Two rules that frequent travellers follow (and if they don't, they soon will learn from experience), 1) always book directly, never use an online booking service. 2) never prepay anything that doesn't require prepayment ... like a tiny European hotel out in the boondocks.
 
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Likes: Neil Maley