Have been trying to get refund for nonrefundable ticket with no travel insurance purchased. Have been told by Customer Service, verbally, and Guest Refunds, via email, that we have 3 options and none of them work for us due to a recent life long health diagnosis and current medical treatment schedule. What they don't tell you until you call is that you have to supply new travel dates at the time of cancellation and pay change fees which are $210 each way, something that cannot be done at this time due to the health issues. Your advice here about going up the executive contact list and politely begging is great but the travel dates are July 6 - August 3, 2019 and we do not have time to complete the list. They did say it may be possible to get 30 day extension to change travel dates, do we take that option while emailing executives?