Aer Lingus Nonrefundable Ticket Policy

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Jun 17, 2019
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#1
Have been trying to get refund for nonrefundable ticket with no travel insurance purchased. Have been told by Customer Service, verbally, and Guest Refunds, via email, that we have 3 options and none of them work for us due to a recent life long health diagnosis and current medical treatment schedule. What they don't tell you until you call is that you have to supply new travel dates at the time of cancellation and pay change fees which are $210 each way, something that cannot be done at this time due to the health issues. Your advice here about going up the executive contact list and politely begging is great but the travel dates are July 6 - August 3, 2019 and we do not have time to complete the list. They did say it may be possible to get 30 day extension to change travel dates, do we take that option while emailing executives?
 
Sep 19, 2015
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#2
Most European airlines do not give refunds for non refundable flights when a passenger wants to cancel for medical reasons. They expect the passenger to have travel insurance and now you want the benefit of travel insurance without actually paying for it.

Does the credit card offer any travel insurance?

The information is on the website.

Have you started the process of writing to the executives?
 

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Likes: krisseye
Jun 17, 2019
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#5
Most European airlines do not give refunds for non refundable flights when a passenger wants to cancel for medical reasons. They expect the passenger to have travel insurance and now you want the benefit of travel insurance without actually paying for it.

Does the credit card offer any travel insurance?

The information is on the website.

Have you started the process of writing to the executives?
The credit card only has travel assistance, not insurance so that does not help.

I have been through all the information on the website and called and been told what we have to do but none of the options work so if we cannot get a refund some accommodations would be nice, such as not having to give new travel dates at this time and not having to pay the change fees, which are ridiculous.

We are just now getting ready to write the executives but need to cancel the tickets by July 5th, if we don't have a resolution by then I will try to get an extension on when we have to give new travel dates which should give us another month to deal with this. The biggest issue is that we cannot give travel dates yet as there is no way to know, at this time, when travel can resume. We should be able to use the tickets by the purchase date but cannot give exact dates now.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#6
The credit card only has travel assistance, not insurance so that does not help.

I have been through all the information on the website and called and been told what we have to do but none of the options work so if we cannot get a refund some accommodations would be nice, such as not having to give new travel dates at this time and not having to pay the change fees, which are ridiculous.

We are just now getting ready to write the executives but need to cancel the tickets by July 5th, if we don't have a resolution by then I will try to get an extension on when we have to give new travel dates which should give us another month to deal with this. The biggest issue is that we cannot give travel dates yet as there is no way to know, at this time, when travel can resume. We should be able to use the tickets by the purchase date but cannot give exact dates now.
The credit they offer is usually good for one year from the purchase date of the original tickets.

They didn’t book your hotel so you should not even ask for hotel credits.

In the future- this is what travel insurance is for. A small investment would have provided you with a refund. When you knowingly decline insurance, you can't go back and ask for an exception to the rule.

Are you also aware that without insurance, most US health care does not cover you if something should happen to you while traveling and you have to go to a Doctor or Hospital? You would be on the hook for paying out of pocket for your medical expenses and even hospital.
You might find this information helpful in the future :
https://forum.elliott.org/threads/the-right-travel-insurance.1283/
 
Sep 19, 2015
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#7
You could try submitting an EU261 compensation claim. EU261 requires a 75% refund for downgrades on long haul flights. I just don't know if the EU considers Premium Economy to be a separate class of service. It's worth a shot.

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
EU compensation does not apply in this case — this is a passenger wanting a refund of a non refundable ticket for health reasons.

If you meant to post this on the AA Premium Economy thread EU 261 will also NOT apply as it is a US carrier departing the US.
 
May 1, 2018
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#8
EU compensation does not apply in this case — this is a passenger wanting a refund of a non refundable ticket for health reasons.

If you meant to post this on the AA Premium Economy thread EU 261 will also NOT apply as it is a US carrier departing the US.
Ah sorry, you're totally right. I wasn't paying attention to the airline.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#9
Bottom line is you can write a letter and politely beg but you bought a non-refundable ticket and you should not expect anything other than what has been offer. Airlines expect their clients have travel insurance and you likely had the option to purchase that coverage when you purchased the ticket. Since you declined the very TI which would have covered this type of situation why would you expect the airline to offer that protection for free.
I’m sorry you find yourself in this situation.
 
Likes: Neil Maley

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,201
16,315
113
New York
www.promalvacations.com
#11
Great news. This is exactly why we never say never - a well written letter to the right executive can work wonders. We have seen the best results when a consumer admits they made a mistake or say they realize they are asking for a special favor - Executives seem to respond more favorably.
 

jsn55

Verified Member
Dec 26, 2014
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#12
Update - Writing to executive worked, we have been granted a full refund due to our special circumstances. In the future we will be purchasing travel insurance to avoid this very situation.
This is absolutely wonderful news, Skrap! It gives me hope that the airlines just might begin to treat their customers with some dignity and try to work with them, especially in the case of a medical situation. You must have written a great letter ... well done!