We were booked for a "4-day" package on Rocky Mountaineer for a train trip over the Canadian Rockies. This was essentially two days on the train and three nights hotel. I told them from the beginning that my husband was mobility impaired. I filled out their mobility assistance form explaining he could only do 3-4 steps and even that was only with assistance. We were told there would be no problem with accessibility. We were informed the day before we were to leave that because of an impending rail strike, our first day would be on motor coach. This was my husband's bucket list trip (and will be his last big trip) because he has ALS (Lou Gehrig's disease) and FTD (frontotemporal degeneration). We paid a premium price for a TRAIN trip that was supposed to be accessible. The bus we were on for 9 hours had SEVEN steps up to the seats and stopped once an hour for bathroom breaks. Once an hour my husband had to go down and back up seven steps. This was very uncomfortable for my husband and I explained that over and over. I know they cannot control a strike, but we were not even given an opportunity to reschedule our trip, we were just told this was the way it was. In addition I found out that the strike had been voted on two days earlier, but we were not informed, nor were we warned that the strike had been imminent for over a month. The second day on the train was wonderful and what we paid for. We paid $3925 USD for this trip. The company has offered us $1000 CAD (less than $800 USD) as a "gesture of goodwill". 50% of our trip was ruined and they are offering us less than 20% of the price we paid. We were promised an accessible trip and the trip was nowhere near what we were promised based on their marketing. I could go on about the other aspects of the trip that were seriously inferior to what we were promised, but when I mention that my husband is disabled and that the trip was harder on him than the average person, they do not seem to care. This is shameful!