A quick question

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Is it traditional for a travel agency to honor current promotions for a trip/package already booked? In a nutshell, we booked a Disney World package last August (2014) for 15 people at approximately $17000. The dates are June 9 – June 13, 2015. Now there is a promotion for February 2015 offering 30% off until June 15. I know that legally we don’t have a chance, but morally I think we have a case. The agency involved is AAA.

I don’t want to risk ruining our vacation. But 30% of $17000 would buy us some food at Disney World!

Neil Maley

Staff Member
Dec 27, 2014
New York
Unfortunately, if you read the fine print, the terms usually say that the promotions are for new bookings only. What often happens with these promotions also is if you rebook now, the room prices (and air if you booked it as well) might very well be higher than they were when you booked and you would have to accept the new room prices as well. You would have to cancel your existing trip and rebook it at whatever the current prices are now.

There are also quite a few restrictions with this promo that each room would have to meet and they usually will get you with the "number of rooms allotted is limited"
Book Through
March 28, 2015
Valid Travel Dates
March 2 through June 15, 2015

Ask about other great rates February 22 through March 1, 2015

Important Details

  • The number of rooms allocated for this offer is limited.
  • Savings is based on the non-discounted price for the same room.
  • Additional per adult charges may apply if there are more than 2 adults per room at Disney Value, Moderate and Deluxe Resorts.
  • Everyone in the same room must be on the same package.
  • Advance reservation required.
  • Moderate and Deluxe suites may be available at a lesser discount.
Offer Restrictions

  • Length of stay requirements may apply.
  • Offer excludes campsites and 3-bedroom villas.
  • Cannot be combined with any other discount or promotion.

Have you called AAA and discussed it with them? Did you reprice the rooms as of today to see if they will cost you more than what you paid when you originally booked? If you don't have air attached to this booking, you could ask them to cancel and rebook it. If you do have air booked with this, your air penalties plus having to rebook at the current rates for air may negate whatever savings you would have with this new promotion.

We just had this happen with a NCL cruise. NCL was offering free beverage packages and one of our clients wants us to cancel and rebook her reservation with the free beverage package. However, the cabins costs are now $800 more than she paid when she booked in October. She can buy the beverage package herself and still have money left over by staying with her original booking.

I would try repricing it with the current promotion just to see if the room prices have gone up since you booked if you meet all the criteria of the special. You may see it doesn't pay to change.
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As Promal mentioned, you need to go back to your agent and address this with them. You are under a package, so there are terms and conditions that might have to be considered on any repricing.
Likes: Grant Ritchie