I had flights booked for my family in June for a stopover in Iceland and then on to Europe/Paris. Iceland Air cancelled less than a week before the flight. They sent an email about a travel voucher or refund request. When I went to the email, there was a big button to go to the Iceland Air website to claim your voucher or refund. When I followed the link, it only allowed me to submit the travel voucher. I went back to the email and scrolled down to the fine print to find another link if I wanted a refund. So I went to that form and submitted the request asking that the travel voucher be cancelled and the refund provided. There was no where for me to request that the travel voucher request be cancelled and no one was responding to emails or answering the chat service (I left the chat open for over 4 hours one day waiting for someone to join). I ended up receiving the denial to the refund request and receiving the travel voucher. I have tried to reach Iceland Air for months now trying to get the refund and cancel the voucher. I realize I have a voucher, but the same tickets to Europe are going to cost me much more now than the voucher will cover. Should I be able to receive the refund? What rights do we have here? Thanks for any feedback/support.