Travel2Be/TravelGenio

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Feb 12, 2019
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I hope this works out, but I am still worried that your pregnancy will not be covered. I have seen many travel insurance policies that do not cover any issue stemming from pregnancy.

From what I've seen most explicitly exclude it. I think I may have seen one or two that includes it. It's not a concern of mine so I haven't paid close attention to it.
 

Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
26,145
29,498
New York
www.promalvacations.com
This is the cancellation policy: http://us.travel2be.com/pages/cancellation-insurance in all of my correspondence with them, they never said that the issue was that pregnancy is excluded as a covered condition. My medical complications were as a result of pregnancy (which I did not happen two months after I purchased the booking and the cancellation protection). The only thing they mentioned was the medical letter that needed to be "stamped and signed." The main issue is that they stopped responding to me even when I've asked for more guidance on how to resolve this.

Again, my doctor provided me with a letter online and the Kaiser Permanente letter head is on it and it specifically states that it was electronically signed by my doctor. And yet.... I haven't received any information or guidance on whether this is enough. My main point is that this digital letter given to me by my doctor is considered an official letter, according to my health insurance ... this is just how they handle medical letters... and I'm trying to convey that to Travel2Be/TravelGenio and yet they haven't responded to me about why this is insufficient or what they could possibly want from me.

That link is not to the actual policy. We need the entire policy to be able to read the details. If I click on cancellation policy on their website, it tells me OOPS, the page is not available.
 
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Skippy

May 30, 2019
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That link is not to the actual policy. We need the entire policy to be able to read the details. If I click on cancellation policy on their website, it tells me OOPS, the page is not available.
@Neil Maley, I wonder if there is a formal policy. I went through the purchase process without completing the purchase. The only mention of the protection reads:

Cancellation Protection: This cancellation protection option entitles you to a refund of 85% of your ticket price in case of cancellation due to illness or death of a passenger or immediate family member. (*) More information

... and links back to http://us.travel2be.com/pages/cancellation-insurance & http://us.travel2be.com/pages/travel2be-terms-and-conditions. Perhaps the formal policy is sent only after purchase?

(BTW, this is a no-frills agency. One has to pay for anything above basic customer service, make all change requests using a contact form, etc.)

Also a question for the OP: Did the trip originate in the US? Which countries are part of the trip?
 
Mar 14, 2020
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You probably don’t get the link to the full policy until you purchase it. The OP should have a link to it in the policy purchase.

Nope. The only info I have are the links that you've all seen already: http://us.travel2be.com/pages/travel2be-terms-and-conditions and http://us.travel2be.com/pages/cancellation-insurance

I looked through the email they sent me after booking and they basically gave pdf versions of those links (see attachments).. I just read my booking confirmation too and nothing on the cancellation protection policy except for the above links.
 

Attachments

  • Cancellation Insurance (1).pdf
    207.7 KB · Views: 0
  • Travel2be Terms and Conditions (1).pdf
    202.1 KB · Views: 0
Mar 14, 2020
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From what I've seen most explicitly exclude it. I think I may have seen one or two that includes it. It's not a concern of mine so I haven't paid close attention to it.

The only exclusions I saw was for pre-existing conditions, and since the pregnancy + complications happened after booking then I didn't think it pertained to me.
 
Mar 14, 2020
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Give them a couple of weeks and then follow up. Have you heard from the ELLIOTT advocates yet about your case, since you say they are working on it?

Advocates haven't heard back from them either. I'll most likely get an update from the advocates this weekend.
 
Feb 12, 2019
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Nope. The only info I have are the links that you've all seen already: http://us.travel2be.com/pages/travel2be-terms-and-conditions and http://us.travel2be.com/pages/cancellation-insurance

I looked through the email they sent me after booking and they basically gave pdf versions of those links (see attachments).. I just read my booking confirmation too and nothing on the cancellation protection policy except for the above links.

So this is a cancellation protection not insurance if I'm reading this right. I think it not being insurance can mean a whole heck of a lot as it's not overseen by any insurance boards in the US. However, you're missing the T&Cs. The link you posted to the cancellation "insurance" (quotes because if you follow the link it says Cancellation Protection not insurance) says that "If once you have purchased the protection, you need to cancel your booking due to one of the covered causes". So there has to be T&Cs somewhere that lists out covered causes. Do you have that?
 
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Mar 14, 2020
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UPDATE: I heard back from customer service back in February, though I missed it because the email wen to my spam. They are saying they can give me a refund of some sort but are asking for the info below. I'm a bit wary about sending all of my bank info through email, but I still do want my refund. Do you all think this is legit?

Dear client

We are contacting you regarding your refund request. We inform you that the amount will be reimbursed by bank transfer, because due to data protection requirements, the system cannot refund to the original payment method after more than a year since the amount was collected.

In order to complete the refund of your tickets, please provide the following bank details:
- Account holder (full name, no initials allowed).
- Account holder’s address.
- Bank name.
- Complete bank address.
- Account number.
- IBAN.
- SWIFT or BIC.

Once we receive this information we will refund your tickets.
Please note that bank details must be complete and accurate. Any incorrect information may cause the bank transfer rejection, in such case bank costs will be deducted from the amount to be refunded (the amount can reach up to 50EUR).

Bank transfers to EU accounts are free, whereas transfers made to countries outside the European Union may have some costs.

Waiting for your instructions.
Kind regards