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I called to cancel this guest because he did not sign the contract. I spoke with Dan in customer service. I confirmed with Dan that I would not be penalized. I was not penalized until two hours later when Jillian in the customer resolution dept then sent me an email telling me I will be...
I recently considered booking in a popular northeastern beach area for a week. I noticed several things:
1. The owners ask for "refundable" deposits ranging from $5-$10k. On the one hand, that suggests smart owner protecting their property. However, multiple Elliott cases suggest this deposit...