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  1. J

    Help with United Airlines refund

    I am a graduate student who was scheduled to attend a conference in Hawaii from May 8-May 12 that was cancelled due to corona virus. I booked my flights to and from Hawaii on United (May 7 - May 14) back in February and have not cancelled them. When I went to check the status of my flights today...
  2. Barefootpalms

    Enough Compensation for an 18 hour delay?

    Hi All and thanks for your opinions I recently returned from a United flight from Turks and Caicos to Dulles Airport close to DC. The incoming plane from Chicago had to circle PLS airport before landing for 40 minutes, was going to run out of fuel, so flew into Dominican Republic to fuel. DR...
  3. A

    United made a mistake and we had to pay for it.

    You guys are probably bored of hearing about airlines making mistakes these last few months but here is another one! thank you in advance for even taking the time to read this! Buckle up for a novel. We were flying across the US for a wedding, when a sudden death in the family forced us to...
  4. L

    Question about cancelled flights

    Hi, Last January 2017 I purchased a round trip ticket on United Airlines for my son to fly home for his sisters wedding in April,2017. He successfully flew from Aspen to Seattle via Denver on evening of April 6. On April 9 as he was ready to return, he tried to check in and found that his...
  5. N

    Booking a flight through a Travel Agency

    Hi! I was looking for flights to Mexico from NYC. I ended up on skyscanner website which told me that an agency by the name of smart fares (smartfares.com) had the cheapest tickets. I have seen advertisements for them on google but I never used them before so I checked BBB to see if they were...
  6. mumcs01

    United's new Basic Economy Fare

    This probably belongs more in webflyer or pointsguy, but I'll bring it up here as a public service. If United didn't have enough PR problems, in the last few week's United quietly rolled out a new fare class label 'Basic Economy Fare' on their website. It has the following benefits even for...
  7. C

    Overcharged for flight change after itinerary change did not suit.

    We were originally booked on a flight leaving Orlando at 12:05 pm, which was changed to leaving at 11:46 am. This time change was not communicated to us, and I only found out about it because I checked the website while making plans for a return shuttle to the airport from our cruise. We are...
  8. AAGK

    Possibly the most infuriating airline story of the year (dress code related)

    United'a defense of this employee is reprehensible. For those who can't access the NYT article, google, "United and leggings". Leggings are appropriate, practical and comfortable for traveling. https://www.google.com/amp/s/mobile.nytimes.com/2017/03/26/us/united-airlines-leggings.amp.html
  9. lknisley96

    United Airlines Reroute + 21 Extra Hours of Travel

    I was booked on United for travel SFO-ORD-BTV on Sunday, 3/19, on flights UA624 (SFO-ORD) and UA565 (ORD-BTV). However, flight UA624 was delayed from 10:45am PDT to 1:30pm PDT initially due to unspecified mechanical issues (it would eventually leave 4 hours late). As soon as the delay was...
  10. J

    Assistance with Compensation following Terrible Flight Experience

    I sent the email below to customer support and detailed my experience on twitter. I received a generic apology following my twitter rant, but they made no mention of providing any compensation what so ever. I wanted compensation in the form of an upgrade on my return leg of my trip or equal...
  11. C

    This email was sent to United Airlines but so far has been ignored...spread the word

    Reference cancellation of United 192 Manila- Koror Jan 24 2017 This is to register my strongest disapproval of the performance of your Manila Station crew,the failure of your airline to provide a crew to fly the aircraft and the continued lackadaisical and arrogant attitude today Jan 25 2017...
  12. C

    United made us take a bus and 12 Hours Late!

    Our trip from Charlotte, SC to Manchester, NH January 2, 2017 to January 3, 2017 Monday, January 2, 2017, my husband and I traveled with United from Charlotte, SC to Manchester, NH. 10:24 Left SC. Arrived at 12:28 in Newark, NJ- Flight UA4111 Our Next Flight: 2:30 departure from Newark and...
  13. L

    Does United Refund Request Really Work??

    I recently purchased a ticket through Priceline and have been trying to be refunded my money. Me and my friends all purchased roundtrip tickets on 11/29/16. A week later I was able to find JetBlue RT tickets for a third of the price. We all bought those tickets because they were drastically...
  14. T

    United corrected 1st problem but entered last name wrong and won't fix

    HI, We purchased tickets last week for an international flight to Spain. Immediately our travel agent was notified there was a problem with the ticketing on the partner airline, Swiss Air. After several days of fighting over the issue (it was a violation of the Contact of Carriage) it was...
  15. J

    Worst airline for customer service 2016....

    And the winner is Spirit! http://www.travelandleisure.com/airlines-airports/worlds-worst-airlines-customer-service Scary thing is that 4 of the top 9 are US airlines.
  16. A

    Help getting refunded from either United Vacations or Southwest Airlines

    I booked a United vacation for three from their website in May 2016. I only had to put $600 down to hold the reservation and the rest had to be paid by Sept 12.. On August 29, 2016 I called United Vacation by phone to pay the balance and spoke to a man ( Steven) I believe his name was. We spent...
  17. L

    MileagePlus / Hertz Complimentary Status

    I realize my problem is small compared to others here but I do not know where else to get help. MileagePlus and Hertz have a program that gives you complementary elite status. I am MileagePlus Premier Platinum so I can get Hertz President Circle status. I applied at...
  18. ekp77

    How can I speak with someone at United about a refund request that was processed but not accessible?

    I recently had to cancel a scheduled flight on United because my husband was unexpectedly hospitalized and could not travel. Through their refund page, I requested that we not be charged their rebooking fee. A few days later I received an email that my request was processed and it had a link to...
  19. D

    Is this a fair offer from United for major delays?

    My family of 4 received $350 in travel vouchers from United due to problems on a Christmas trip last week, and I would like to know whether that is a reasonable offer. Here are the specifics: Our flight on December 21, 2015 was delayed over 2 hours and 20 minutes as a result of a mechanical...
  20. K

    United/Lufthansa won't give seat assignments

    My husband, a friend, and I all booked flights to Europe from San Francisco through United. Although our return flights were booked through United they are operatd by Lufthansa, United's partner (the flights even had United numbers). I waited for my ifthansa booking number as I have done in the...