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  1. S

    Airbnb Brooklyn, NYC safety claim

    Hi there, Myself and two of my friends stayed with a Airbnb host in Brooklyn, NYC for 1/6 nights booked in October of 2019 while studying on exchange. we have had some issues with our Airbnb host. We were staying in our accommodation with him and felt extremely uncomfortable. This was because...
  2. J

    Hertz refund

    I rented a car through Hertz a couple weeks ago to drive down to NC from MA to visit family for the holiday. The car gave me was filthy especially on the inside. The interior of the windows and windshield was so bad that it was difficult to see at night. Now, when I first picked up the car, I...
  3. C

    Ryanair Airlines - very bad experience

    My friend and I had just missed our flight with another airline so I immediately bought tickets from my phone for the 2 of us from Ryanair, but by mistake (through auto-correct probably) both tickets had my name on them when I bought them. I tried right away asking the people at the Ryanair...
  4. I

    Help Getting Compensation for Delay and Baggage Fees

    In June I took a flight from SFO to ACC. I booked the flight through United, and had a connection in AMS and LIS. Unfortunately the flight from AMS was delayed so when I arrived in LIS I missed my connection from LIS to ACC. The AMS and LIS flights were operated by TAP Portugal Airlines...
  5. V

    AirBnb incomplete refund after hacking

    Dear community, My AirBnb account was hacked and a fraudulent booking was made last month. There was evidence of logins from IP addresses in other countries. A non-refundable booking was made in a third country with a substantial rate. I responded promptly taking action both with AirBnb and the...
  6. Msdodd

    Travel refund

    My seventeen-year-old daughter has extreme depression and anxiety. Her condition became so severe that she was actually committed for about a week. We had hoped that a trip to a very elite college program would be good for her. However her psychiatrist and Doctor have concluded it would actually...
  7. S

    Chase Ultimate Rewards won't give me back my money even after confirming their mistake

    I found out about this website from reddit and I wanted to try my luck by posting over here as well. Apologies in advance for wall of text. I purchased a flight from NY to Toronto back in April for a wedding, realizing I have enough points, I purchased it through Ultimate Rewards. A few days...
  8. T

    Spirit refuses ticket refund for legal issue

    I am disabled and an adult survivor of both childhood sexual abuse, and now, dating violence. The airline is being uncooperative despite: 1) contact initiated with them regarding the issue at least 10 days prior to the departure; and 2) continual submission of official documentation and...
  9. A

    Refund or flight credit for nonrefundable British Airways Ticket

    I'm 17 and my mom bought me a plane ticket to see my aging parents who have health complications in the Netherlands. However, there is currently a level 2 travel advisory by the U.S. Department of State that says to use caution in the Netherlands due to terrorist activity. I'm a kid and I'm not...
  10. S

    How to get American Airlines to forfeit cancellation charges on flights?

    My husband and I booked 2 one way tickets to LA and 2 return one way tickets from San Francisco. The dates are September 5-12. Our plan was to fly to LA, rent a car, drive up the coast to wine country, and then fly back from SF. Now that there are wildfires all over the state, including one...
  11. R

    Requesting a refund for health reasons

    Dear members of the Elliot Advocacy forum, Seven months ago , I made a reservation with Delta Airlines for a trip to Dakar, Senegal on 08/11/2018. Unfortunately, I am not able to travel because of a health condition. I was diagnosed with Major Depressive Disorder; I am on disability and have to...
  12. S

    Priceline refund

    I accidentally made a reservation for 19-23rd July instead of 19-23rd June at NH COLLECTION AMSTERDAM GRAND HOTEL KRASNAPOLSKY. It turns out that my Priceline reservation was in turn made via Agoda. I have been in constant touch with Erik, the front office manager at the hotel. He informed me...
  13. andreabellucci

    Forced to buy optional and un-needed insurance, making it mandatory

    Hello anyone, I'd love to share my experience with you all, and I hope to get help here Today I picked my budget car up (booked on rentalcars.com; paid at Budget counter), but after a while the operator has started to push me a lot to add something like an insurance for my vehicle. She made me...
  14. Barefootpalms

    Home Depot refund help please!

    hi and thanks Ordered a fridge from Home Depot online nov 15 for delivery nov 21 to port and further delivery to Turks and Caicos Was not delivered (I have an email with delivery window). Was not notified. Can not get into my order for info. So on 22nd called Haelaigh store in Fla spoke with...
  15. Endycool

    Getting a refund, credit, or a flight via another airline

    I'm now about to write to the first executive, (after getting another "no" from customer services) but I thought about sharing my story here to read some advice first. I'll try to keep it as short as possible. I'm an Argentinian citizen. I booked a ticket at American Airlines to travel from...
  16. F

    Refund refused after told by rep I'd get one!

    I purchased a last minute ticket to fly to Daytona from Washington, DC on Friday October 27th, a few hours before the flight left. I bought this ticket to urgently see a close friend in the hospital who was dying and subsequently did die 2 days later. A friend offered to drive me home on...
  17. A

    Ticket Refund for family displaced by Tubbs Fire

    We purchased 2 tickets for American Airlines for November 8th, 2017 from SFO to Austin, Texas. However our family lost our home in the Tubbs fire in Fountaingrove and are no longer able to take this trip. We are seeking a refund. What are our options? Thank you.
  18. AVR

    Trouble Obtaining Rightful Refund

    Hello, I was in contact with a consumer advocate of Elliot.org regarding my issue and as far as I know, my case hasn't officially been closed. However, the last time I heard from the advocate that was helping me was August 1st, and the las time I reached out to him about my issue was August...
  19. M


  20. Christopher Lee

    Cannot get a Hertz Refund

    Back at the end of March, I made a reservation for a one week+ rental with Hertz through the AAA website. Knowing that this was a trip I will take definitely, I opted for the pre-pay option which was the best deal and that there were numeroud perks in addition for AAA members since Hertz was...