refund

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  1. K

    Paypal just brushed me away?

    Hello and thank you in advance for the help. English is not my first language so sorry for any grammar mistakes. Today paypal send me a notification on my phone that i paid 360 euros somewhere.. I immediately send a ticket to the resolution centre and told them this wasnt me. My normal payments...
  2. S

    Lufthansa Refund - sent to closed Chase CC - Chase returned refund to Lufthansa's bank

    My Lufthansa flight was cancelled due to the Covid-19 pandemic. Unfortunately, I closed my Chase credit card account in early 2020 (the original form of payment). I informed Lufthansa that my account was closed and customer service forwarded my alternate bank details to the refund department...
  3. N

    Refund for change fee for cancelled flight

    Hi. I recently bought a r/t ticket from Washington DC to Salt Lake City. I made a change to the ticket to fly non-stop on Dec 18th, for a change fee of $156. Delta then went ahead and cancelled both of my non-stop direct flights to/from SLC, and are now routing me through Minneapolis and...
  4. S

    Help with getting refund from Easy Jet for flight to Tel Aviv on October 19th which cannot be used as Israel in lockdown.

    Company you have a question or a comment about: EasyJet I was helping to co-lead a Tour to Israel/Palestine from October 19th to October 29th. However we cannot go as Israel has closed its borders to all but Israeli citizens or those with a residency permit. Easy Jet has therefore cancelled...
  5. T

    AIG claim related to Axel Hotel Berlin (booked via Expedia)

    Hi everyone. Back in January of this year I booked a 5-night stay at the Axel Hotel Berlin, which was supposed to be a trip extension after a 10-day cruise in the Mediterranean. The main purpose of the Berlin excursion was to attend an annual street fair (Folsom) in Berlin the week after Labor...
  6. S

    Can my Future Cruise Credit deadline be extended?

    We had a NCL cruise booked for March 22-29, 2020. We canceled it on March 10, 2020 because of Covid fears and were issued a future cruise credit. It was five of us, so roughly $5,500. Three days later, NCL cancels the cruise and issues refunds...So now we have a FCC that I don't think we will...
  7. O

    Can't Reach Interjet Airlines To Request Refund

    In December 2019 my husband and I purchased (via CheapOAir) RT flights on Interjet Airlines from Los Angeles to Cuba (we were going as part of a group tour). Our original flight was for March 14th. As it became apparent Covid-19 was becoming a global pandemic and things started shutting down...
  8. M

    Google/game wont refund me.

    So heres what happened. I was playing a new game for several months spending over $3000 on it. About a month ago the devs moved their tawain players into the server I was playing and also gave them in-game items that I paid alot of money for for free. On top of that the tawain players have been...
  9. L

    United Airline Refund Airline Ticket

    A presenter was invited by LHF, a small non-profit organization, to attend it's annual conference on 3/19/20. The presenter purchased an UA ticket on 2/20/20 to fly from NJ to MN on 3/18/20. However, LHF was forced to cancel the conference and refund all registrations due to the city prohibited...
  10. L

    I'd rather have a refund from Sun Country vs. credit

    I’ve contacted Sun Country four times requesting a refund on a flight I booked in February and canceled in March because of concerns with traveling because of the pandemic. My last request for a refund was Sunday, August 2, when I emailed a letter to their COO, Greg Mays. I got a quick turn down...
  11. M

    United to Italy

    My husband and I were supposed to go to Italy for our honeymoon in May. United canceled our flight because of COVID. They offered me a credit which at first I agreed to because we were hopeful we’d get to reschedule. Now, we don’t know if we will be able to go and if so it may not be in the next...
  12. R

    Turkish Airlines Refund

    Good afternoon, I enjoy reading your column and hope that you can help me resolve an issue I am having with Turkish Airlines. I am an American citizen who was living in Turkey for a fellowship until this past March, and I planned to travel to Scotland and Italy this summer. In all, I purchased...
  13. D

    Hotels.com reservation in Italy

    I have a hotel booked in Italy beginning on June 25. We contacted the hotel first about getting a refund, and their only offer was a 1-year voucher. I also contacted Hotels.com, who we booked through, and they said the same, and when I requested that the voucher be extended to at least 3 years...
  14. M

    Refund or lose?

    I originally had a flight for April and booked through Expedia (mistake number 1 apparently). I had been emailed that it is suggested that I rebook my flight due to COVID. So I did, BUT they wouldn’t let me add insurance to it just in case something happened with COVID for when I rebooked...
  15. L

    Refund needed from Lufthansa via Travel Agent

    Hello! This is my first post here and thank you for taking the time to read. We purchased close to $30K in airline tickets through a travel agent for Lufthansa flights. Due to Covid 19, the flights were cancelled over a month ago. Our travel agent has requested a refund via email from...
  16. A

    Covid-19 Related Cancellation - European hotels and airlines holding funds for 18 months?

    Has anyone had any experience with this? We had several airline and hotel reservations booked for June in Europe. All our flights were cancelled and one of the hotels even shut down for the month of June, however two hotels and one inner European airline will only provide vouchers that in 18...
  17. B

    Covid 19 cancellation Southwest Airline

    My family , all 17 of us were booked on a Disney Cruise scheduled to leave Miami on Mar 23, 2020. I was treating my children , their spouses and my 9 grandchildren to the trip. I booked flights for all 17 of us through Southwest. We were leaving Baltimore Md on Mar 22, and returning Mar 28. I...
  18. Y

    Delta won’t let me cancel/modify flight

    In March, I Booked a round trip flight to Nashville using miles and $11.20. Due to the pandemic, our plans changed and I have been trying to change my flight. Delta won’t let me cancel online and their help center has hung up on me due to call volume. The flight is June 11, I would like to use...
  19. T

    American Cruise Lines issue

    My mother (age 82) booked a Grand New England Cruise with American Cruise Lines last summer, and she had to cancel last minute for medical reasons. She was given a credit of 80% minus an admin fee per their "Cancel for any reason deluxe plan" which could be used within one year. Since then she...
  20. J

    Joy's Adventure Excursion - St. Lucia

    I had an excursion booked with Joy's Adventures on St. Lucia on June 12, 2020. This excursion is not affiliated with the cruise company and was a 3rd party private booking. I paid via PayPal. Of course, the cruise was canceled so I canceled my excursion via email. My first email went unanswered...