refund issue

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  1. T

    Aeromexico- No Refund and No Cooperation with Insurance Company

    Hi, last year Aeromexico canceled my flight and refused to refund me. They gave me a voucher that would expire in a year. With covid and other issues, I was unable to use the voucher. I separately filed a claim with my Chase credit card insurance company, but they won't reimburse me until...
  2. G

    No refund for more than 1 year from VAYAMA / TRAVIX

    In June 2020 I purchased an airline ticket from Detroit to Austria at VAYAMA (about 1k$). The flight was cancelled by the airline (Lufthansa) a few weeks later due to COVID19. A full refund was promised by VAYAMA. VAYAMA stopped its operation in Sept. 2020, only customer services was kept...
  3. B

    Copa Flight to Argentina

    Hello, I’m supposed to fly to Argentina on 5/16/21. The US State Department as well as the Argentina Embassy in DC says that regular tourism isn’t allowed. The Argentina Embassy told me that via email twice. Yet Copa is refusing to cancel the flight with less than two weeks to go. They told me...
  4. S

    Lufthansa Refund - sent to closed Chase CC - Chase returned refund to Lufthansa's bank

    My Lufthansa flight was cancelled due to the Covid-19 pandemic. Unfortunately, I closed my Chase credit card account in early 2020 (the original form of payment). I informed Lufthansa that my account was closed and customer service forwarded my alternate bank details to the refund department...
  5. A

    Airbnb refused to refund it fee when government required to fire evacuation and house could not be occupied

    we rented a house in groveland ca for 10 days from airbnb starting wed aug 19. on the second day, a fire started in a forest about 15 miles from the rental. it grew quickly and there was a government ordered mandatory evacuation that day in groveland. the rental owner immediately refunded...
  6. G

    Qantas - when does Unhelpful become theft?

    In March I booked a trip of a lifetime LHR-SIN-SYD-WEL-SYD-DXB-LHR with Qantas, and codesharing EK on the return, all in First, and all long haul legs on A380s. Obviously things have changed with current events and Qantas have removed their entire international schedule to 2021. Their CEO has...
  7. L

    United Airline Refund Airline Ticket

    A presenter was invited by LHF, a small non-profit organization, to attend it's annual conference on 3/19/20. The presenter purchased an UA ticket on 2/20/20 to fly from NJ to MN on 3/18/20. However, LHF was forced to cancel the conference and refund all registrations due to the city prohibited...
  8. L

    I'd rather have a refund from Sun Country vs. credit

    I’ve contacted Sun Country four times requesting a refund on a flight I booked in February and canceled in March because of concerns with traveling because of the pandemic. My last request for a refund was Sunday, August 2, when I emailed a letter to their COO, Greg Mays. I got a quick turn down...
  9. R

    South Africa Trip Refund From Tour Agency

    In January 2020 I purchased a tour to South Africa from Advantage International in Chicago. The tour as to have left in March. Due to the Corona virus it was postponed to September. It s now being postponed to March 2021. I have asked for a refund but have been told the funds have been...
  10. D

    VRBO and homeowner keeping full rental amount for Covid-19 cancellation-- do not use VRBO

    The problem: I rented a large 5 bedroom VRBO house for our family reunion to celebrate my mother's 92nd birthday in Jupiter FL (near where she lives as she cannot travel anywhere more than 1/2 from her independent living residence in West Palm) in April 21019 for the week March 14-March 20...
  11. E

    JustFly

    My LAX-MDE flight was cancelled by Interjet due to Colombian government restrictions. I spoke to Interjet directly and they confirmed my itinerary was cancelled and after some conversation, confirmed I am eligible for a refund under the US DOT mandate but I had to request a refund through my...
  12. J

    AirBnB Cancellation for travel that extends beyond 6/30/20

    Due to Covid19, we are cancelling our family travel to Japan from US. We had 2 airbnb's reserved, and flights. Our flights are being refunded, and the first airbnb was refunded (checkin date of 6/30/20) very easily once I submitted the travel advisory that was suggested. However, the 2nd...
  13. L

    EVA Airlines refuses to refund tickets

    Hello, I would very much appreciate any assistance you can extend. In January 2020, I purchased two round-trip tickets (one premium economy for my elderly mother and regular economy for myself) from Chicago O'Hare to Manila, Philippines. I used Lawrence Travel based in Glenview IL to book these...
  14. T

    Vacation Apartment Rental: Refund Now...or Credit to 12/31/2020?

    On 2/26/20, I booked an apartment in Dublin, Ireland, for a stay from 5/10/20 to 5/15/20 through Sweet Inn (sweetinn.com). The Booking No. is . The cost was 1,574.60 EUR or $1717.87 at the exchange rate for that date. The full amount was charged to my credit card on 2/26/20. [Note: At the time I...
  15. A

    Refund or flight credit for nonrefundable British Airways Ticket

    I'm 17 and my mom bought me a plane ticket to see my aging parents who have health complications in the Netherlands. However, there is currently a level 2 travel advisory by the U.S. Department of State that says to use caution in the Netherlands due to terrorist activity. I'm a kid and I'm not...
  16. L

    American Airlines refund issue

    My sister and I were returning home to Boston from Lafayette, LA, via Dallas on AA. Because of bad weather in Dallas, our flight was cancelled. We were re-booked on a flight the next day. Since I am a nurse and my sister is a teacher, we could not wait another day. We asked the AA counter person...