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  1. J

    Hotel/Expedia grievance

    On Wednesday, November 15, I made a last minute reservation for two nights (Nov 16-17) at the Klimpton Hotel in Philadelphia. I made the reservation through Expedia. Total bill for two 2 nights was $1189.66. An hour or so later, I realized I didn’t need the reservation so canceled. Expedia...
  2. M

    American Airlines ruined my Birthday vacation

    Hi, My name is Maya Quarles and my mother read an article about you and your team in The Philadelphia Inquirer and we just had to contact you! On 2/10/17 our flight (Flight #2463) on American Airlines was suppose to leave Philadelphia at 6:00am and arrive to Miami at 8:59 and from there we...
  3. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Dear Forum, I have emailed and called Lufthansa so many dozens of times I cannot even recall the number. My bags have been missing for 12 days now since January 3rd and I don't know what to do. I've also used your contacts above and emailed Henry Bickel and Sharon Murphy but received no...