luggage

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  1. C

    American Airlines/JustFly.com-Justdontfly

    A Just Fly reservation agent made a reservation that did not include info regarding additional fees for a checked bag. It was not disclosed at the point of sale as the reservation would not have been made. Spoke to supervisors Maria and May regarding my situation and why the agency failed to...
  2. drryanjames

    Caution when flying into Budapest's Lizst Ferenc Airport

    The Embassy of Korea has filed multiple complaints on behalf of their citizens that property has been stolen from luggage when it has arrived in Budapest. The US Embassy has sent out a notice to all of us on their list cautioning us not to put anything of value in the checked luggage due to the...
  3. M

    XL Airways reimbursement for luggage 6-day delay too low

    Hello! I will first give the short version: My mother and I traveled to Paris in September with XL Airways. When we arrived in Paris they informed us our bags were not on the plane, opened a case for us, and told us they would be delivered next day. We changed our travel plans and waited for...
  4. R

    AirBerlin bankruptcy - what will happen to delayed luggage claims?

    Would any of you knowledgeable people know what will happen with AirBerlin claims for luggage delay/ loss that have not been processed and paid yet? I have been waiting for a settlement claim or payment denial from Airberlin for weeks, as this is needed for my travel insurance claim to go...
  5. R

    Airberlin flight 3 1/2 weeks ago- 2 delayed and 1 "lost" suitcase. How to file Chase Sapphire claim?

    On July 6 2017 my family flew with Airberlin from Berlin to New York JFK. Our checked-in suitcases did not arrive at JFK (as did the suitcases for at least 15 other passengers on that flight). I got my PIR form at JFK and got on the next flight to go home. I called the JFK luggage number...
  6. M

    AirBerlin lost my luggage

    I flew AirBerlin from Warsaw to Rome with the layover in Berlin. Berlin airport was a total mess and all flights were very delayed. We were finally put on AirItalia and taken to Rome. When I finally got there, my luggage was lost. The next day I was flying from Rome to Chicago so I was really...
  7. B

    AirBerlin Lost Luggage

    On 16 September, 2015, I flew AirBerlin from Berlin to Paris, where I found out my luggage had been lost. Since then I have repeatedly contacted AirBerlin regarding this issue. I was offered something less than half of my claim of $700, which I refused. Subsequently I went through the German...
  8. Rufu21

    Lost luggage, airline employee stole credit cards inside

    On Friday 3/31/17 I flew to FLL on JetBlue. One of two checked bags was missing, i.e., one arrived and one didn't. I immediately filed a claim with JetBlue at the airport. They told me the missing bag was scanned at the departing airport but it was never scanned on arrival. On 4/1/17 I was...
  9. M

    Lufthansa Lost MY Luggage - NO HELP BY AIRLINE

    Dear Forum, I have emailed and called Lufthansa so many dozens of times I cannot even recall the number. My bags have been missing for 12 days now since January 3rd and I don't know what to do. I've also used your contacts above and emailed Henry Bickel and Sharon Murphy but received no...
  10. V

    Emirates baggage delayed refund of expenses.

    My mom traveled from India on August 5th from India via Dubai. The baggage was lost for 3 days and in the mean time we had a hard time learning anything about the baggage. The luggage had my mom's medication, she carried only enough for two days (one day of travel and one after arrival). She...
  11. J

    Lost Luggage Czech Airlines

    On Thursday, June 30, our daughter's flight from Tel Aviv to Prague was delayed (Czech Airlines OK 4285) and she missed her connecting flight to Rome ( Czech Airlines OK 724). After a bit of a hassle she was put on another flight; but not the same airlines as her original connecting ticket...
  12. D

    Blame the victim seems to be the theme recently

    This post is in response to today's newsletter in which the victim of 20 grand in lost luggage was mocked. Mocked for the amount of her luggage. This is a horrible thing and it hit very close to home for me. and I will post a link to my cruise critic post about just how hurtful it is when people...
  13. B

    American Airlines

    On a recent roundtrip on AA, my luggage on the outbound flight was weighed in as "overweight" and I incurred a $100 penalty. On the return trip, the identical luggage containing the identical articles weighed in underweight. I copied AA on the pertinent documents and I requested a $100 refund...
  14. J

    Damaged Luggage

    Our luggage was checked on a United flight from Denver to DFW. When it was retrieved one suitcase was torn. I tried to file a claim and was told because the tear was in a seam it was a manufacturing defect and would not be covered. Then I spoke to a supervisor and was told that because the...
  15. J

    Insel Air lost my luggage and won't return it

    Insel Air lost my luggage on a January 1 Havana-Miami flight. I was returning from my honeymoon in Cuba (had a great time!). They found the luggage and I was notified on January 14 that it was in Miami, but I live in DC and they didn't know if they could ship it to me from Miami. They said...
  16. V

    Denied boarding AA luggage leave passengers stay!

    On November 22nd I arrived, together with the other 3 members of my family, at the check in desk of Amarican Airlines at 7:30 , 90 minutes before the departure , and with already the boarding pass in my hands, ready just to checkin in our 4 luggage. After the long but normal process of...
  17. P

    Turkish Airlines loses my bag, can't/won't compensate me

    I flew Turkish Airlines from Abu Dhabi to Istanbul on 29 July. I go to baggage claim and stand there for an hour b/c my bag doesn't come out. After I filed a report they said it would be delivered in a few days. A few days pass, I call and they say it will be delivered in a few days. Repeat AD...