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My problem starts over a month ago, I stayed at one of their properties and I am a platinum reward memeber and have their credit card which entitles you to one free night a year. Well when I checked in I was asked how the last night was paid and I explained that it was my credit card free night...
On March 27 this year, I discovered my balance of 45,310 points had been zeroed out! I had never received any notice of program changes, and the points never used to have an expiration date.
I contacted the IHG program call center and spoke to two different representatives, both of whom...