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  1. T

    Icelandair flight through Denmark but Denmark's borders closed to US citizens. How do the airlines expect us to get there??

    We are a family of 4 who purchased RT Icelandair flights from Copenhagen to Reykjavik 7/2/2020 returning 7/11/2020. We purchased flights from San Francisco to Copenhagen separately through another carrier. Due to the COVID crisis, our flight to Copenhagen was cancelled by the airline so we...
  2. AmyAshleyN Travel Credit

    I called to book a round trip flight to Berlin using my airline credit/voucher of $760.84. I was on hold most of the 45 minute call and the woman said no flights available and The voucher expires soon, the return date has to be before November 9,2018. She said to call back in 24 to...
  3. J

    Why do airlines not refund the taxes paid on a non-refundable ticket?

    Recently, I purchased a ticket to travel to Toronto to Copenhagen on Icelandair. I purchased the ticket through The airfare cost $148, while the taxes were an additional $166.30 (total price = $314.30). I cancelled the ticket a few days before the flight because I have multiple...
  4. B

    Icelandair is so Unreasonable

    **I just want to preface this with the fact that I did read the advice on how to get a refund from an airlines company and will email them both with your suggestions. But if anyone can offer anything more, I will be appreciative! Thank you ** I bought two airline tickets for my boyfriend and I...
  5. L

    Icelandair missed flight

    I have reached a dead end and need your help with Icelandair. I was scheduled to fly on 8/22/2016 on Icelandair FL 680 at 4:00 p.m. Due to my late arrival on Alaska Air AS 2453, I reached the gate at 3:50 p.m. just after the doors had closed. I knew that once the doors close nothing could be...
  6. K

    Icelandair Diverted Me, Then Forced Me to Sleep in Airport Lobby After Trans-Atlantic Flight

    I flew back from Europe in July and for the first time took Icelandair. I've had bad travel experiences before, but this one was in another league. As anyone who's flown Icelandair knows, all trans-Atlantic flights stop in Reykjavik, where passengers make the quick change. Because Icelandair...
  7. R

    Do European airlines have an obligation to ensure the safety of disabled passengers?

    What recourse does a passenger have – perhaps under Regulation (EC) No 1107/2006 of the European Parliament – when the airline, despite eight days’ written notice of the passenger’s recent broken leg/surgery, to force that passenger into the worst seats in coach and force her to WALK off the...
  8. B

    Delayed Baggage Reimbursement - Icelandair

    Hello - I recently went to Reykjavik and flew Air Canada from Pittsburgh to Toronto and then Icelandair from Toronto to Reykjavik. When I checked in for my flight in Pittsburgh, I was told that I did not need to re-check my bag after going through customs in Toronto. When I arrived in Toronto...
  9. M

    Icelandair partial refund

    We have flown with Icelandair for 20 plus years for many reasons: convenient times, short lay-over, small airport in Iceland etc. When purchasing my original ticket in May, I paid an extra fee in order to make changes in case of an emergency. My husband is no longer able to travel and I wanted...