hotel

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. C

    Hotel charged separate charge for a room THEY moved me to.

    Stayed at the Albergo Gigli D'oro Suite in Rome (July 29-August 2, 2017). The toilet flush wasn't working and someone had to keep coming to the room - it would work and then it wouldn't. After two nights they moved me to another room - said it was an upgrade but I wouldn't have to pay the...
  2. J

    Hotel/Expedia grievance

    On Wednesday, November 15, I made a last minute reservation for two nights (Nov 16-17) at the Klimpton Hotel in Philadelphia. I made the reservation through Expedia. Total bill for two 2 nights was $1189.66. An hour or so later, I realized I didn’t need the reservation so canceled. Expedia...
  3. T

    Incorrect dates booked on Glitchy App

    I am on vacation in London and living through a booking nightmare similar to a story published by the Chicago Tribune on Aug 17th about an individual that booked 10 nights instead of 1. Except in this instance Expedia and the hotel is refusing to refund me. I have no where else to turn and...
  4. C

    Warning: Deceptive Hotwire Hot Rates

    Hello, First-time poster, but I wanted to share an experience I had with a Hotwire reservation which I am still in the process of resolving. On June 28th I sought to make a reservation in Miami, Florida for the area of South Beach - Collins Ave - Ocean Drive. I am familiar with Hotwire's Hot...
  5. M

    Valet damaged our car

    Hi all! Just want to say thanks in advance for any and all help. I randomly came across this website and forum as I've spent the day looking for help. Husband and I went to lunch yesterday with family at a hotel resort in Palos Verdes, Ca and let valet park the car. It's a new car and so we've...
  6. C

    Hotel.com vs. hotel booking

    Hi Everyone, I have a hotel in Kensington, London, UK, that I am considering staying at during my two-week trip. I have never used Hotel.com and the extra night free would be nice. There is an offer through their site offering a single for a non-refundable rate and a refundable rate (right up...
  7. AAGK

    Talk about bad customer service-- Marriott

    Apparently a Marriott clerk caused an innocent traveler a lot of grief. I can only imagine the tripadvisor review of this check-in experience..... http://www.cnn.com/2016/07/03/us/ohio-false-isis-report/
  8. AAGK

    Sloppy Bookkeeping

    I have noticed that hotels and airlines are becoming increasingly careless record-keepers. While in my case I assume things will be sorted eventually after hours of annoying calls and disputes, I would prefer my vacation did not include homework. Some current examples include: 1. The hotel that...
  9. AAGK

    Reserving beach chairs

    This is the 3rd time this year where I have encountered this. People are becoming increasingly brazen about this chair saving nonsense. Literally people drop their stuff off before they go to sleep and feel entitled to keep an empty chair the entire day bc they have a book- or worse, a pen, on...
  10. AAGK

    Reserving beach chairs

    This is the 3rd time this year where I have encountered this. People are becoming increasingly brazen about this chair saving nonsense. Literally people drop their stuff off before they go to sleep and feel entitled to keep an empty chair the entire day bc they have a book- or worse, a pen, on...
  11. P

    Hotel/Priceline

    I booked a hotel with priceline and while it guarantees a room regardless a type, it doesn't always state that amenities are included in the terms and conditions as well as privacy policy. I learned the hotel does not provide transportation from hotel to airport (DCA airport and Hotel is...