• Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. T

    Refund on international flight to Japan

    Hi Guys, I have a big problem with flights I purchased this year. I recently got married, and we set our honeymoon destination on Japan. We bought two round trip non-refundable tickets to Japan departing on March 31, 2019. My wife and I are also in the process of buying a home to live in, so...
  2. T

    Newlyweds boarding denied despite all officially verified documents

    For my honeymoon trip on May 21st (I am a Chinese citizen and my husband is American citizen, I have been legally living in the States for 7 years, currently on working VISA), we plan to go to Europe from Des Moines, Iowa. I obtained my Schengen VISA issued by French Embassy (since by EU law...
  3. M

    Family emergency? American does not care.

    I have an American Airlines ticket booked to Hawaii in August for my honeymoon, or what would have been my honeymoon (it's still five months out, plenty of time to re-sell a ticket in my opinion) but circumstances have made it impossible for my fiancé and I to go. His mother is extremely sick...