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  1. D

    Shuttle service

    We experienced multiple problems with a shuttle service, contracted with Hilton hotel prior to, during, and after a recent cruise out of Fort Lauderdale, FL on the Royal Caribbean, Freedom of the Seas. This service was provided by Fort Lauderdale Shuttles, LLC; operating as a part of Ace Tours...
  2. L

    Hilton HHonors App Misinformation Marketing

    [Submitted via http://elliott.org/help/ on 12/21/2016 and I was asked to post here] I started using the HHonors app more frequently this year because I find the website is not particularly user friendly. They started running a promotion in November for double points when you reserve using the...
  3. M

    Travelers Beware !

    Just this past Weekend, May the Fourteenth, I booked for one week a room at The Conrad Bali in Bali, Indonesia. It is for January of 2017, and is one of their more expensive rooms and it had to be totally pre - paid. It was pre - paid on my Citibank credit card, a high charge of $ 1,836.55. As...
  4. J

    Payment Issue

    My wife is a business traveler, too busy to write this. Has problem mainly with Hiltons but occasionally other hotels. She reserves with a CC and a hold is place upon arrival. Upon check out, the hold remains along with a credit that takes 5-7 days to drop then the actual billing. How do we...
  5. L

    Hilton stole my Hilton Reward points

    I stayed at the Embassy Suites in Oxnard, CA from 4/2015 to 10/2015 due to a water main break in my home. During that period I was promised by numerous hotel managers that they would make sure that I was optimizing the Hilton Rewards system when I signed up for it with them. I specified that...