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  1. R

    Holland America Lines Cruise - Deposit Refund Refused

    I booked a cruise on August 31st on Holland America Lines (HAL) as a surprise for my wife for our 40th wedding anniversary on December 12, 2018. She has always wanted to visit Cuba, so I booked the 11-Day Cuban Explorer. The cruise is 18 months away on December 10, 2018. I told my wife of our...
  2. P

    HAL: Compensation? Australian Couple's Luggage Delivered To Princess Ship in Vancouver BC

    I am trying to help two Australian people who left their suitcases at the designated HAL Vancouver BC luggage drop-off area for the Noordam Alaska cruise, only to later learn after sailing that their bags were missing. They just learned they were loaded onto a Princess ship (3 ships were in the...