extenuating circumstances

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    Alitalia - Not allowing name change despite extenuating circumstances

    In November 2018, I booked an Alitalia flight from NYC to Rome for April 2019 through FareBoom. Because I was supposed to get married in December, I booked this flight under my soon-to-be married name. But then my fiance left me unexpectedly and without any explanation a few days before our...
  2. C

    Extenuating Circumstances Refund from XL Airways

    I had to cancel a trip to Paris with only a couple days notice as my grandmother was critically ill in the hospital (and ultimately passed away). The tickets were nonrefundable, but Travelocity, through which I purchased the tickets, assured me that all airlines have an extenuating circumstances...