expedia

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  1. P

    Vrbo Caught Lying And Penalizing Owner

    I called to cancel this guest because he did not sign the contract. I spoke with Dan in customer service. I confirmed with Dan that I would not be penalized. I was not penalized until two hours later when Jillian in the customer resolution dept then sent me an email telling me I will be...
  2. J

    Delta cancelled my flight home because I didnt use the ticket out

    I'm on vacation with my folks and find myself battling Expedia and Delta Airlines for recanting on my tickets. The short of it is, I bought a ride to Fort Myers Beach for 2/18 and a ride home on 2/25 to Minneapolis. I decided to start my vacation early so I bought another ticket from Spirit and...
  3. T

    Expedia - prepopulating incorrect name on reservation

    My daughter booked 2 reservations with correct names, confirmation email CHANGED the last name of 2nd reservation to her last name. We are trying to work eith EXPEDIA but preliminary round was typical finger pointing between the agencey and airline with then EXPEDIA script reading why they...
  4. F

    Trip Canceled Due to No Rebooking from Expedia for Missed Flight

    I had to cancel an entire family trip to Italy because Expedia refuses to rebook our flight. We arrived at the airport 10 minutes later than the check-in time. Our airlines, American and British, were willing to rebook us on the next flight out. However, due to the fact our tickets were...
  5. J

    Cancel flight due to change in employment with trip insurance

    I've booked a flight to Hong Kong 9/13/18 - 9/25/18, on Hong Kong Airlines, through Expedia and purchased trip insurance (link to policy, http://bit.ly/2NQLvMD). The policy states, "The Company will reimburse the Insured a benefit, up to the Maximum Limit shown in the Schedule or Declarations...
  6. M

    Infant ticket name Error booked with Expedia travelling in 5 days!!

    Hello, I am new to the forums and i really need any assistance im due to travel in 5 days but there is a huge issue im facing with Expedia. I am planning our first trip to France to visit a sick relative in the hospital and I booked through Expedia. The airline for the round trip from Toronto...
  7. J

    Insurance policy given back

    I bought a travel ticket from Expedia on January 10th 2018 as well as the Total Protection Plan which was 66 dollars. When I made a claim for a refund for my ticket and my insurance claim, I recived my insurance money back????????Is this legal?When I bought the policy and went on my trip, I...
  8. M

    Expedia: Returning flight missing

    Hi I booked a flight+hotel for Bahamas on March Break through Expedia.com. I received a confirmation email that said that it’s a roundtrip flight but the returning flight was missing. I called them and their costumer care transferred me to his supervisor. He said that it’s not your fault and he...
  9. M

    Government declares halt to visas. No visa, no entry, no reimbursement

    I bought a ticket for our son to fly to Turkey to visit family on Oct 6, 2017. I used Expedia and booked him to fly American Airlines/British Airways. I purchased the travel insurance plan. I was told that to get an e-visa, you can get it up to 2 weeks before departure date which was Dec 16th...
  10. J

    Hotel/Expedia grievance

    On Wednesday, November 15, I made a last minute reservation for two nights (Nov 16-17) at the Klimpton Hotel in Philadelphia. I made the reservation through Expedia. Total bill for two 2 nights was $1189.66. An hour or so later, I realized I didn’t need the reservation so canceled. Expedia...
  11. S

    Expedia wouldn't honor airline's rebooking policy

    I had a flight booked through Expedia for a Norwegian Air "Premium" class ticket, which Norwegian's site shows as a changeable class of ticket with a $130 USD fee. However, when I could not make the flight (the same day as the flight), I called Expedia immediately to change the ticket (around 2...
  12. G

    VRBO / Homeaway – Not Doing Enough to Protect Customers from Scams

    I’ve read some of the other posts on this site regarding rental property customers who lost money as the result of a phishing scam whereby the property owner’s account was hacked. I was also a victim of this crime, but I took additional measures to raise my concerns to Homeaway/VRBO during the...
  13. T

    Incorrect dates booked on Glitchy App

    I am on vacation in London and living through a booking nightmare similar to a story published by the Chicago Tribune on Aug 17th about an individual that booked 10 nights instead of 1. Except in this instance Expedia and the hotel is refusing to refund me. I have no where else to turn and...
  14. M

    TAP Portugal Cancelled return flight without replacement

    Hi! I am a college student studying abroad in France next semester and I leave on September 1. I booked a round trip flight through Travelocity on TAP Portugal in March and was then notified from Travelocity in June that TAP cancelled my flight home and that there isn't a replacement flight. I...
  15. E

    Canceling flight for an event that is not my fault (not medical)

    I was supposed to go down to Fort Benning, GA to visit my boyfriend and attend his graduation from Airborne school and the base changed the date VERY last minute. I bought my round trip flight through Expedia (American Airlines $143-arrival, Spirit Airlines $123-departure). I purchased trip...
  16. R

    Expedia Wrong Name

    I purchased a ticket for my mom on my Expedia account. I entered her information correctly. When the email confirmation was emailed to me I realized my last name was on the ticket but her first name and birth date was correct. It's as though Expedia's site plugged in my travel information even...
  17. J

    Name misspelled on international ticket - can't get fixed

    I booked flights for 8 people from my church to fly to Athens for a mission trip in May. I booked through Expedia. I am not a travel agent but just offered to book for the group because I book a lot of travel for myself. The flight over is a British Airlines ticket on an American Airlines...
  18. D

    Expedia - Alitalia Name Change

    Hi, I purchased an Alitalia ticket through Expedia in September and in October it hit me that I bought it on my married name, where is my passport is in my maiden name (my green card, however, is on my married name, but I know that the ticket must match your passport). I have been trying to fix...
  19. C

    Can't buy upgrade to first class on American Airlines?

    I recently contacted American Airlines in order to inquire on purchasing an upgrade to first class for myself and my wife on our upcoming trip to Cabo San Lucas in December. I was advised that since we purchased our tickets via Expedia website, American Airlines can't offer to us upgrade for...
  20. W

    Expedia said airline will not give funds to refund cancelled flight

    Hello. I have learned a lot from your website. My problem is as follows. I booked on flight from Los Angeles to Lima, Peru on Expedia.com flying on Copa Airlines. Two hours later I phoned Expedia customer service and I asked if I could change my flight day. She said no problem since the...