enterprise car rental dispute

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. R

    Call from Enterprise about car damage AND smoking?!

    Hi there! I’ve spent all last night and so far this morning reading these forums. But I feel I need to trouble you for advice. I was rear ended pretty badly the beginning of February. The other drivers insurance immediately decided they were at fault and approved a rental for me while my car...
  2. S

    Enterprise sends Damage claim after 1 and half years

    I took rental car from Enterprise on 5/8/2017, their was a minor scratch at the bumper, which they registered. I followed up with them to know the charges for the claim for next 6 months, so i could submit the same with my credit card company. But they never responded with the charges. Now...
  3. M

    enterprise claim

    After several emails and going up the chain of command to the 1st point of contact, the branch manager reached out. The email I received in return is below. They sent me a picture of the license plate as well as a screen shot saying I was the last person to drive it. They also sent photos of...
  4. R

    Disputing charges for pre-existing damage on Enterprise rental

    Greetings, all. I am seeking guidance on paths for disputing charges for pre-existing damage on an Enterprise rental from February 21 through March 14, while my own car was being repaired after damage from a coworker's car in the parking garage at work. I've attempted to summarize some key...
  5. Elegiul1983


    Approximately two months ago, I rented a car in Nuremberg, Germany. As always, I thoroughly checked the status of the car (scratches, dents, etc.) before driving away and there were indeed a few scratches that Alamo/Enterprise pointed out to me. All good. As the rental car office at the airport...
  6. T

    Enterprise filed a Claim on Rocker Panel dent

    I sure hope someone can help me here. I rented a car from Enterprise. When picking up the car, there's only 1 car available which is a Kia. The rental car place was pretty busy that day and we did a quick walk through and I didn't see a dent down below the door on the Rocker panel. A week later...
  7. pearsonspector

    Enterprise OVERCHARGED me $642 above total rental charges - Zero Response from Executive Office EHI

    Rented a vehicle from Enterprise @ Tel Aviv Ben Gurion Airport in ISRAEL. Total cost of monthly rental is $625.00. Kept the car for 27 days, rental station charged me nearly $1,300. Numerous calls and emails to the customer service went completely unanswered. Sent emails to...
  8. T

    Charged for damage that was not my fault.

    I recently returned a rental car earlier today that i rented from April 17th, 2017 till May 10th, 2017 to Enterprise at 1274 249 Adams ave. Silverthorne, Colorado 80498 telephone: 970-668-1727 ( A big tourist area). When I checked in with the employee (Eric) we went outside to look at the car...
  9. V

    Enterprise Damage Recovery - Broken Windshield

  10. E

    Enterprise Fraudulent Vehicle Damages Accusation-Assistance Requested

    I’m seeking assistance in disputing damages for a Dodge Journey rental through Enterprise. In August of 2016 I took in my Tesla model S to be serviced for a recurring break noise problem to the Tesla dealership in Buena Park, CA. Tesla as a courtesy provided me with a rental through Enterprise...