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  1. T

    Dell refuses to repair damage done in their repair depot

    This is a very long story, as it has played out over the course of 2 months, so I will be as brief as possible. I had the keyboard on my Dell laptop replaced under warranty by Dell when the right shift key stopped working. After 3 weeks my laptop was returned with a new crashing issue that did...
  2. N

    Dell Price Error/Customer Service

    Hello, I have read through the forums some and I love the information and advice that the community provide. I have a consumer issue of my own and I'm curious about what you all think? On January 4th I saw a deal posted on a tech website for an SSD hard drive, regular price $99.99 on sale for...
  3. mmb

    Customer Service REALLY is dead...

    I know there has been discussion on this forum about CS or lack of it. I know we have all agreed it is not any thing like what was in yesteryear. We owned a small business for 20+ years wherein everyone needed a computer and the majority of them (architects) needed a fast computer. I bought...
  4. D

    Beware Purchasing Computers from Amazon

    I now find me in the midst of a situation with Amazon concerning a Dell laptop I just purchased from them. The listing for the computer states "Warranty, Labor: 3 Year Basic Hardware Service with 3 Year NBD Limited Onsite Service After Remote Diagnosis (From Dell)"...