customer service

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  1. P

    Customer Service

    That Princess Cruise does not realize that commitment to timely email responses matters greatly to customers. Responding to inquiries within 24 hours—and sooner, if possible!—should be more than a company goal, it should be a standard of practice and to stop “Buck Passing.” The issue is that...
  2. T

    Dell refuses to repair damage done in their repair depot

    This is a very long story, as it has played out over the course of 2 months, so I will be as brief as possible. I had the keyboard on my Dell laptop replaced under warranty by Dell when the right shift key stopped working. After 3 weeks my laptop was returned with a new crashing issue that did...
  3. D

    Priceline customer service for partners

    My company owns luxury vacation rentals which we list on Priceline, among many other sites. On other sites we have a dedicated account manager working with us whenever we need. On Priceline there’s no such thing. We have zero personal contact. I’ve tried emailing and calling- their customer...
  4. D

    Non Responsive Hotel - Help getting a reply

    Hello all, I am looking for some help after a recent hotel stay. My partner and I spent a week at a Premier Inn Leicester Square, London, UK. We had a fine stay until our final night when we started packing and noticed several items had gone missing from our room, foremost two sets of Apple...
  5. R

    Samsung Lies

    Good Afternoon, My nightmare with Samsung started 4 weeks ago now. It started with an app to have servicing done on my 65inch tv. The app was to happen during a 4 hour window but the tech never showed. From there it took an hour and half to be informed it was canceled because they had order...
  6. W

    AA1612 - Had to buy 2 tickets for the same flight

    I flew back to California on American Airlines last week. There is a flight from Greenville, South Carolina to Dallas to Palm Springs. I bought the legs separately in order to avoid having to make an extra stop at Charlotte and run to get the flight while travelling to Greenville. Earlier...
  7. V

    Qatar Airways: departure 23.July 2018

    Our flights were booked back in December 2017 with what I considered to be "perfect" connections through Doha to Kigali: less than two hours each way. I was contacted in January and informed about a drastic schedule change for all flights leaving from Philadelphia. As part of accepting the...
  8. Worldtraveller

    Iberia Airlines ignoring emails and will not resolve problems that they have caused.

    Booked a return flight with Iberia (we all make mistakes) from Paris to PTP for October, returning in November. Iberia told me that they were changing the date of my return flight by 1 day. I know that I am not entitled to compensation under EU 261/2004 (as more than 2 weeks notice was...
  9. C

    CANT GET ANY HELP! LIED TO! TREATED HORRIBLY !

    I was lied to you from the manager of the store Jessica, she told me I had four free phones coming and reassured me they were completely free, did not tell me that 18 months from now I'd have to pay for them. I had my plan change on me without my consent and had to argue with customer service...
  10. S

    Terrible Experiences long term

    I’ve been having problems will my mobile device speed and reliability since I changed to AT&T in 2008. I’ve also been having problems with my U-verse service since installed in 2011. Have had equipment replaced multiple timed. Had my IT friend over who fixed everything and this is what he found...
  11. Lami J. Glenn

    ..Not-so-Merry Christmas! Thanks Target

    On December 23, 2017, I was told that my gift card had a zero balance, when the only time I had used my gift card previously, a purchase of only $2.16 for clear band-aids were made. I called the Target helpline six times to report my zero balance on my card as being fraud and that $97.84 should...
  12. H

    American Basic Economy Change

    Hello, My sister recently booked a flight on American in basic economy. She understood when booking that there were restrictions on luggage and that no refunds or changes were possible. However, we did need to change her flight by a day so she just went ahead and bought a new flight, due to the...
  13. sarapv

    Undeliverable Customer Service Emails

    I inadvertently charged an amazon order to the incorrect card and want to charge it to the correct card. First, I reached out via email to the seller and was told they can't refund and recharge a new card. Then, I contacted Amazon and explained my mistake. They told me they could do it via an...
  14. A

    Target declines to investigate and re-imburse GC balance for online theft

    I received the Target GC with the amount of $450.00 as refund from local store in VA in Feb 2017. In March 31, 2017, I found out that the balance was gone and only $5 left in the card. Upon reaching out to Target GC customer support, I was told that the transaction was made in Store 2605 - San...
  15. A

    Norwegian Nightmare

    I am writing this email in regards to booking for 13 aug 2017 New York-John F Kennedy - Barcelona. This reservation was split into two reference numbers yesterday because I am not using two of the tickets. I chose Norwegian due to the great reviews, but I have been nothing but disappointed...
  16. Christopher Lee

    Cannot get a Hertz Refund

    Back at the end of March, I made a reservation for a one week+ rental with Hertz through the AAA website. Knowing that this was a trip I will take definitely, I opted for the pre-pay option which was the best deal and that there were numeroud perks in addition for AAA members since Hertz was...
  17. JamesSGN

    Change fee refund for schedule change on Cambodian Angkor Air?

    Hi all: Wondering what your take is on this and whether I should pursue a refund for a change fee or not... Background: 1) Booked r/t tickets 2) Paid ~ USD 35 to change the date 3) Two days later, received a notification that in-bound / out-bound flights were cancelled and moved to one day...
  18. AAGK

    Is this just business as usual?

    Or getting worse? http://mobile.nytimes.com/2016/04/24/business/economy/velvet-rope-economy.html
  19. A

    Help with pending AA refund

    I was hoping to get some advice on my next steps for a pending AA Refund: Here is the back-story - My originally scheduled flight was changed by 1 Hour and 50 Minutes. Per the AA Website, any schedule change of 61 minutes or greater qualifies for a refund to the original form of payment. I...
  20. K

    Expedia Refund I Help

    I booked a flight for my daughter through Expedia on Boliviana de Aviacion (BOA) Airlines from Miami to La Paz. May 5th I received notification from Expedia that the return flight schedule had changed (14 hours later) and this would have caused my daughter to miss a return connection in Miami...