compensation

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  1. A

    Hawaiian Airlines cancelled flight

    Today Hawaiian Airlines cancelled our route to Tahiti, 7/30/19-8/6/19 (38 days away!). They gave us an option to rebook our flight to a different week (7/27/19-8/3/19 or 8/3/19-8/10/19). However, we have 3 hotels booked and an inter-island flight within Tahiti. I believe Hawaiian should...
  2. K

    Acceptable, fast resolution

    Just wanted to post a thank you to Elliott Advocacy and the forum for all the information that helped me resolve my issue with AA to my satisfaction. Problem: After a weather-related canceled flight, AA booked us on a Delta flight early the next morning (tickets printed by AA at the check-in...
  3. Worldtraveller

    Iberia Airlines ignoring emails and will not resolve problems that they have caused.

    Booked a return flight with Iberia (we all make mistakes) from Paris to PTP for October, returning in November. Iberia told me that they were changing the date of my return flight by 1 day. I know that I am not entitled to compensation under EU 261/2004 (as more than 2 weeks notice was...
  4. A

    Wizzair Lost Our Luggage After Charging Us for A New Flight and to Recheck the Luggage

    Recently my husband and I went to Romania to visit family and attend a wedding, we had a connecting flight booked through kiwi.com. When we landed in Birmingham we had to gather our luggage and race to recheck it and go through security again and everything. But the connecting flight booked had...
  5. D

    Turkish Airlines - Delayed Baggage Compensation

    Last September (i.e., September 2016), I took a business trip on Turkish Airline, from Washington-Dulles to Turin, Italy, via Istanbul. I checked one bag, and there was plenty of time between my arrival and my connecting flight in Istanbul. But somehow, they managed not to get my bag on the...
  6. A

    British Airways: compensation for postponed 24+ hours

    Hi, Last night our flight from BWI to LHR was postponed due to technical issues--leak in fuel line. Flight has been rescheduled for 26 hours later. What compensation if any can can we expect? Do we have to request it or will they automatically provide it? Does this have to be done within a...
  7. C

    AA Changed our flights to an inferior carrier and refuses to acknowledge they should compensate

    We recently flew with AA and they changed our flight on the leg from LA to Auckland and have since rejected they are at fault and have denied our requests for compensation. 1. We booked our flights with AA in January due to a promotion AA were holding, instead of Air NZ who were offering a...
  8. C

    American Airlines Compensation Question

    I'm looking for advice and help with a recent dysfunctional and horrific experience I had with American Airlines. I've already sent the, below, complaint to AA Customer Relations and their initial offer was a $200 voucher per person. I feel this initial offer comes well short of reasonable...
  9. A

    Compensation for agent error?

    I will give a quick summary-- I am trying to get compensation from American Airlines and feel that their response to my complaint is insufficient. Here is a very brief summary of the issue: On July 29, 2017, my family of four got to the airport, LGA (NY) and found out that our flight to Costa...
  10. K

    Compensation for Canceled Flight

    We booked a flight through United, and were scheduled to fly on Air Canada. While on the tarmac awaiting our turn to take off our Air Canada flight was canceled due to "traffic control problems". Air Canada refused to help us both at the airport and on their Customer Service on the phone...
  11. L

    Should a passenger have to call their own travel advisory to gain the attention of AA?

    My 23 y.o. daughter, Susie (name changed for privacy) & her 17 y.o. cousin, Martha (name changed for privacy) purposely missed a leg of their flight from Paris to London on Saturday June 16th, 2017 as they were trying to avoid at least 1 area with a very heightened terrorism threat. My 23 y.o...
  12. DFTravels

    Assault on United Flight to Dublin

    Last week on our United flight from EWR to DUB an older gentleman sitting in front of my 18 yr old son kept pushing his seat back into my son's seat while trying to recline both before & during takeoff. As you might expect in economy seating, my son's knees were resting on the back of his seat...
  13. A

    Lost Wages Resulting From Travel With Air Berlin

    I have lost wages resulting from travel with Air Berlin. I am writing here as I have exhausted all avenues with them, having reached out to them via email, phone, and through their automated system. I have been stonewalled at every turn, receiving either no help or intentional misdirection...
  14. I

    Frontier schedule irregularity and poor communication caused us to miss our flight--need compensatio

    Two other passengers and I were stranded due to Frontier Airline’s miscommunication and lack of communication. Frontier flight 226 from Denver to Columbus on 3/25/17 was indefinitely delayed due to maintenance issues. After standing around at the gate ready to board for quite a long time, one...
  15. lknisley96

    United Airlines Reroute + 21 Extra Hours of Travel

    I was booked on United for travel SFO-ORD-BTV on Sunday, 3/19, on flights UA624 (SFO-ORD) and UA565 (ORD-BTV). However, flight UA624 was delayed from 10:45am PDT to 1:30pm PDT initially due to unspecified mechanical issues (it would eventually leave 4 hours late). As soon as the delay was...
  16. G

    VRBO theft reimbursement

    What recourse do I have for a claim for theft of $1,800 (including identity theft of ID and credit cards, jewelry and laptop) of goods while renting a VRBO? The property was managed by SenStay, and vacation insurance through VRBO was not purchased. A thief entered an unlocked back door on first...
  17. B

    UAL cancelled my connecting ticket

    While traveling from ORD - YYZ (on a delayed UAL flight) with a short layover for a connection to YMM on Air Canada (AC), I was prevented from boarding the connection. The AC agent told me that UAL had cancelled my ticket. (11PM non-stop to YMM - next flight in 24 hours) AC offered to book me...
  18. S

    UA flight delay cost me over $200 on AA - Any recourse?

    I was booked on a United flight out of Monterey, CA to Santa Ana, connecting with an American Airlines flight from SNA to St. Louis. The AA flight was first-class (an award ticket). The United flight was more than an hour late arriving in Monterey, and it was the last flight to SNA that day...
  19. J

    British Air flight arrived 3+hours late but no compensation!

    Why is British Air refusing to compensate me for a missed flight when they were more than three hours late on arrival? I was on flight BA6282 from Victoria Falls, Zimbabwe to Johannesburg, SA on June 4, 2015. The flight was scheduled to depart at 1355 and arrive at 1535 but, because of...
  20. C

    British Airways - reimbursement issue

    I want to file a claim against British Airways (BA) because I have waited patiently and exhausted all other reasonable avenues. I had planned a 7-day Royal Caribbean International cruise trip leaving from Copenhagen, Denmark. My flight, BA0228, left BWI Airport (Baltimore, MD) on Thursday, 23...