• Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. C

    American Airlines/

    A Just Fly reservation agent made a reservation that did not include info regarding additional fees for a checked bag. It was not disclosed at the point of sale as the reservation would not have been made. Spoke to supervisors Maria and May regarding my situation and why the agency failed to...
  2. D

    UA cancels flight and re-books us. Refund seems low.

    In January, of this year, 12 family members were flying from Shanghai to Chicago in Business Class. Our flight was cancelled by United and we were put on another flight in Economy that flew Shanghai to San Francisco to Chicago. At the ticket counter we were told they couldn't adjust the ticket...
  3. J

    Miami to Salvador flights canceled and not rebooked

    Hi and thanks in advance for any help! We have the following problem: Our flights to Salvador, Brazil, purchased months in advance, have been canceled by American Airline and they refuse to rebook us on other flights because we purchased our tickets through Chase. Chase says they can't help us...
  4. E

    Iberia canceled flight, didn't tell me, didn't rebook. I spent +$2k to get home

    SUMMARY: Iberia canceled my august 4 return leg from Madrid to Panama - apparently after I upgraded to business when checking in for the departure leg a month earlier. They didn't tell me my ticket was canceled. Vayama, where I booked my flight, didn't tell me. I found out by accident four days...