british airways

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. A

    Refund or flight credit for nonrefundable British Airways Ticket

    I'm 17 and my mom bought me a plane ticket to see my aging parents who have health complications in the Netherlands. However, there is currently a level 2 travel advisory by the U.S. Department of State that says to use caution in the Netherlands due to terrorist activity. I'm a kid and I'm not...
  2. K

    British Airways/American/ Travelocity trouble

    We bought 4 tickets to travel from Albuquerque, NM to the UK back in March of 2018 from Travelocity. I paid for these tickets in full at that time. May 25th we were due to leave on our 7 week trip to the UK. We arrived at the airport after car trouble an hour before our flight was due to take...
  3. R

    Victim of British Airways data breach, request full refund

    I booked my ticket on British Airways on Aug 25th and my travel is scheduled for Oct 14th. I am a victim of the British Airways data breach issue. It has been over one month that the incident has happened and I haven't not heard back from British airways on how they will compensate the...
  4. M

    British Airways nightmare.

    I use a wheelchair but do not require assistance on boarding or disembarking. I explained this to ground staff at SFO and was told I wouldn’t be offered assistance. When I went to board I was asked many times by the assistance people at SFO if I required assistance. I told them no many times but...
  5. B

    Suitcase with courier for 10+ days - Baggage Express, British Airways, Tegel Berlin, Aeroground

    Basically: Baggage Express (baggageexpress.de) has had my bag 10 days now. They're a courier for British Airways and Tegel, but I can get no information on it. Anyone deal with this themselves or have ideas on how to resolve this? I'm out of ideas. The details: My bag was lost two weeks ago...
  6. S

    BEWARE of British Airways Online booking and Cancellation Process and procedures.

    I have booked (5)tickets for my family to India for summer break for 05/29/18 and returning on 08/01/18 using BA website and paid USD 6320.85. Email or Online Booking reference doesn’t show details about the booking class and amount for cancellation for these tickets. We decided to cancel...
  7. O

    Lost Avios Miles

    In July of 2014 we flew first class from San Francisco to London on British Airways. Due to being assigned to their oldest 747 in the fleet, we were told at the check in counter that they would like to give us a gift to make up for the less that normal first class service (this was prior to the...
  8. C

    British Airways Refund refusal for Hurricane Victims!

    Hello. We are seniors. My girlfriend and I could not get to our flight out of JFK on Sept. 12th 2017 with British Airways Flight 116 to Milan, Italy because we were leaving out of Guadalupe via Puerto Rico on Sept. 7th on Delta to connect up with our flight on British Airways to Europe due to...
  9. M

    Government declares halt to visas. No visa, no entry, no reimbursement

    I bought a ticket for our son to fly to Turkey to visit family on Oct 6, 2017. I used Expedia and booked him to fly American Airlines/British Airways. I purchased the travel insurance plan. I was told that to get an e-visa, you can get it up to 2 weeks before departure date which was Dec 16th...
  10. A

    British Airways: compensation for postponed 24+ hours

    Hi, Last night our flight from BWI to LHR was postponed due to technical issues--leak in fuel line. Flight has been rescheduled for 26 hours later. What compensation if any can can we expect? Do we have to request it or will they automatically provide it? Does this have to be done within a...
  11. Sir Lawrence

    EU 261 and British Airways

    EU 261 and British Air. I sent letters to British Air asking compensation for a cancelled flight from Heathrow to Philadelphia under EU261 and was denied because the flight was cancelled due to an "Industrial action". It seems some of the flight crew went on strike. British Air's take is...
  12. B

    British Airways faulted reservation and shields managers

    British Airways admitted to changing my reservation in error and despite 8 attempts via phone calls and speaking to representatives at two airports never addressed the change in any reasonable way despite assurance by representatives that I would be notified before original flight departure and...
  13. B

    British Airlines Faulted on Reservation & "Firewalls" Managers

    British Airways admitted to changing my reservation in error and despite 8 attempts via phone calls and speaking to representatives at two airports never addressed the change in any reasonable way despite assurance by representatives that I would be notified before original flight departure and...
  14. L

    British Airways Lost Luggage

    Hi everyone! Last Friday (July 28), I flew from Casablanca to London via Madrid. I checked in with Royal Air Maroc, and they told me I would have to pick up my luggage in Madrid. My second flight was a co-promote between British Airways & Iberia. When I got to the BA/Iberia desk at Adolfo Suárez...
  15. P

    British Airways: Not Honoring Confirmed Tickets

    I had a CONFIRMED ticket on a British Airways flight, and they DENIED boarding. For complete details on the issue, please see: (removed by moderator) Nearly 1,000 people have read about this egregious lack of basic customer service. I never received an apology from British Airways for their...
  16. L

    British Airways Account Access

    Hi, I'm a librarian at a public library and had an elderly patron who no longer remembers or has access to her old email accounts that are attached to her member number. She did not have the proper login information to her member account and wants to change the mailing address on her account...
  17. R

    Seat Assignment

    We have purchased tickets for the World Traveler Plus section of a British Airways flight from Dallas to London in May. When we went to confirm seats online. there were none. We called BA and the representative indicated that seats may become available when check-in begins 24 hours before...
  18. J

    Name misspelled on international ticket - can't get fixed

    I booked flights for 8 people from my church to fly to Athens for a mission trip in May. I booked through Expedia. I am not a travel agent but just offered to book for the group because I book a lot of travel for myself. The flight over is a British Airlines ticket on an American Airlines...
  19. K

    Refund possible?

    On January 16 I lost my American Airlines flight from Rome to Boston (via London) due to a bad accident on the highway traveling to Fiumicino. I arrived to the British Airways checkin desk at 10:50am for an 11:25am flight but they wouldn’t let me board. They couldn’t help me reschedule so I had...
  20. M

    British Airways not honoring flight after missing connection

    British Airways forced me to buy a new flight after their arrival flight was late for my connection in London. To be clear: I flew in and was departing on British Airways, however, after my inbound BA flight from LAX-LHR was late, they forced me to pay for a new flight to get to LHR to Nice...