• Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. T

    United Airlines bait & switch - fare code purchased changed on operated flight

    I am having problems with resolving my United ticket fare code being changed from T (purchased) to L (flown) on United Flight UA6805 operated by Air New Zealand as NZ 29 from IAH to AKL. The change resulted in me being awarded no-miles and failure to maintain my frequent flyer status. I...
  2. M

    JustFly bait and switch

    Routed by to for economy tickets Boston/HongKong/SiemReap with return HoChiMinh City/HongKong/Boston on Cathay Pacific. Paid and chose seats for outbound flights to Siem Reap but was unable to book return seats until 48 hours prior to departure. Upon checking with Cathay...