american airlines

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  1. B

    American Airlines Fraud to loyal costumers

    After 8 months dealing with American Airlines "Fraud, Loyalty" services about miles stolen, one can see that they do not have anything such as loyalty, they are all about the fraud. The story is about a frequent Flyer customer who got a high status and accordingly accumulated 493,249 miles on...
  2. M

    Paid for Main Cabin to get reserved seats, but now still need to pay BA for these? No way!

    I used my Capital One Visa Rewards points to buy five roundtrip tickets from Seattle-London on Capital One's website. I bought American Airlines tickets, and instead of the cheapest Economy tickets (which come with only carry-on baggage allowance), I paid about $75 more per ticket for Main...
  3. M

    Stranded at the Havana Airport for more than 12 hours due to mechanical--and customer service--failure (AA's that is ...)

    On a recent return flight from Havana to Miami, our AA plane had mechanical difficulties soon after all passengers had boarded. We were notified of the problem, told the wait would be "hours" since they needed to fly both the part and a mechanic in from Miami, and sent back to the lounge to...
  4. S

    Trouble cancelling American Airlines flight I booked through Expedia

    I booked a round trip flight from Raleigh, NC to Kingston, Jamaica on American Airlines through Expedia.com. The trip is from May 29th to June 3rd. I was recently told that I got hired at a new job which will begin in May. Unfortunately, since I will have just started at my new job, I will not...
  5. I

    Harassing a Service Dog team in airport

    On Feb 17th, I had a horrible experience trying to check a bag for my flight that morning. Because I was traveling with my service dog, I had contacted AA Special Services prior to my flight to get my seat reserved and to verify if I needed to carry on or check-in the bag that would contain my...
  6. A

    Refund or flight credit for nonrefundable British Airways Ticket

    I'm 17 and my mom bought me a plane ticket to see my aging parents who have health complications in the Netherlands. However, there is currently a level 2 travel advisory by the U.S. Department of State that says to use caution in the Netherlands due to terrorist activity. I'm a kid and I'm not...
  7. L

    American Airlines - Issue While Traveling With an Infant

    On December, 9th 2018 my husband and I, along with our 14 week old son, were flying home from Philadelphia, PA to Charlotte, NC after a great weekend at the Army v Navy football game. My husband is a West Point graduate and medically discharged veteran, so we were very excited that Army...
  8. T

    American Airlines Cancels Flight Sunday After Thanksgiving

    On the Sunday after Thanksgiving, I was supposed to fly from Atlanta to Miami on flight AA2477 at 12:42PM, but instead had the worst traveling experience not just with American Airlines but with any airline in all my years of flying. After an eight-minute delay the boarding process began but...
  9. mpvenables

    American Airlines: Unwarranted & Predatory Baggage Fee

    I was charged a fee for the return leg of a SEA-NYC trip on 11/27/2018. American Airlines claims that it was an "oversize" bag, despite the fact that it was the *same* carry-on bag with the *exact same* contents. Later, at the gate, waiting for my flight, AA allowed several other passengers to...
  10. A

    If a travel agent company overcharged me, what actions can I take against them ?

    So, I booked my flights on American Airlines with help of a Travel agent. Later I found out they had overcharged me round about $200. What actions can I take against them ?
  11. W

    An American Airlines Nightmare Halloween Experience

    This is my story of honestly the worst customer service experience I've ever had with American Airlines let alone any company. I was scheduled to fly from Myrtle Beach, SC to Corpus Christi, TX on 10/31/18. I had purchased this ticket 3 months ago back in July using the miles I got from...
  12. F

    American Tagged My Bag Incorrectly-Bag lost for 9 of 10 Vacation Days-Refuse to Pay me ANYTHING

    Thank you for reading my case. This happened last December. My son and I were traveling from Cleveland, OH to Panama City, Panama via Miami on American Airlines. We were going away for 10 days. The first leg of our flight was delayed, thereby causing us to miss our connection. We were given...
  13. W

    AA1612 - Had to buy 2 tickets for the same flight

    I flew back to California on American Airlines last week. There is a flight from Greenville, South Carolina to Dallas to Palm Springs. I bought the legs separately in order to avoid having to make an extra stop at Charlotte and run to get the flight while travelling to Greenville. Earlier...
  14. S

    How to get American Airlines to forfeit cancellation charges on flights?

    My husband and I booked 2 one way tickets to LA and 2 return one way tickets from San Francisco. The dates are September 5-12. Our plan was to fly to LA, rent a car, drive up the coast to wine country, and then fly back from SF. Now that there are wildfires all over the state, including one...
  15. L

    Horrible Treatment by American Airlines

    Sent this to all the email address on the for at names and email addresses of most companies for American Airlines and they didn't even give me the courtesy of a response. Their service and treatment of passengers, especially my handicapped wife, was unacceptable. RE: Record Locators XXXXXX &...
  16. L

    American Airlines refund issue

    My sister and I were returning home to Boston from Lafayette, LA, via Dallas on AA. Because of bad weather in Dallas, our flight was cancelled. We were re-booked on a flight the next day. Since I am a nurse and my sister is a teacher, we could not wait another day. We asked the AA counter person...
  17. R

    AA Refusing To Reimburse Hotel Expenses after Verbal Promise To Do So

    We were traveling on AA from Palm Beach International to Juneau, Alaska, with connections in Dallas and Seattle. A 40 minute due to maintenance left us delayed on the tarmac, causing a cascading effect of missed connections. Many passengers on our original flight out of PBI were issued $200...
  18. K

    73-hour delay in Auckland with American Airlines with toddlers

    Our family, which includes my husband and two daughters (2 and 4 years old), just returned home late on Monday, January 8 – more than 73 hours after the original arrival time for our AA flight from AKL to ORD. I take over 100 flights a year, with PlatinumPro status on American and 1K status on...
  19. S

    Flight cancellation - 1306EUR lost

    Hello American Airlines is the worst company ever! We lost 1306euros due to a bad formation of their employees. Indeed our flight La Paz-Miami on Tuesday November 28th was cancelled and AA proposed us a other flight on Friday 1st November.... But it was not possible for us to take this flight 3...
  20. H

    American Basic Economy Change

    Hello, My sister recently booked a flight on American in basic economy. She understood when booking that there were restrictions on luggage and that no refunds or changes were possible. However, we did need to change her flight by a day so she just went ahead and bought a new flight, due to the...