amazon

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  1. A

    Account 'On Hold' and 'Closed'

    Hi everyone, Summary: My account has been 'On Hold' (although e-mails from Account Specialist in April suggest it's been 'Closed', but the Customer Service team say it's On Hold) since late March, and I have been following this up every week (or 7 days), although I have increased the frequency...
  2. K

    Amazon took away all my reviews and community privileges for no real reason: a hurt Prime member

    Amazon took away my product reviewing ability for no apparent reason and with no explanation other than they think I "have a personal relationship to a seller." I can confirm that I do not, though I do buy from one company frequently because I like their pricing products and customer service...
  3. 1

    Amazon ban

    I have used amazon for over 10 years. Their resellers have sent me many items that I have requested a partial or full credits for mainly because of the condition or poor quality. Amazon emailed me recently with an official “your banned and it cannot be changed because of those credits”. As of...
  4. T

    Hackers used my gift card balance to buy $2,000 in 3rd party digital gift cards

    My gmail and Amazon accounts were hacked 4 days before my wife delivered our first child. The hackers used our Amazon “diaper fund” gift card balance, a roughly $2,000 blessing from family and friends, to steal our money via fraudulent trade-ins and purchasing and emailing non-Amazon digital...
  5. R

    Amazon is withholding my giftcards despite sending documentation

    Hello, On 2/17/21 I attempted to purchase a OLED TV using $2,000 OF Amazon gift cards i purchased from Kroger and paying a small balance with my Discover card. I purchased the gift cards in order to maximize Discovers 5% cash back promotion for purchases made at grocery stores and to receive...
  6. S

    Customer service lied to me twice about refund.

    October of 2019 I bought a 12 inch memory foam mattress on the Amazon website. I was told the mattress had a 25 year warrenty. Last week while my wife was changing our sheet's, she noticed that the top layer of memory foam was separating. She noticed this because the zipper was coming apart. She...
  7. R

    Closed account - gift cards

    Hi everyone, I see there are a lot of good asnwers on this forum so I'm posting here and hoping you can help me. My situation is really strange because I'm not from the US but I currently work there. Therefore, I still use the credit card from my country (in Europe). The exchange rates are...
  8. G

    Suspended account

    Hello good day, I write to you requesting some help, I have a problem since amazaon suspended my account. I made the mistake of using my husband's credit card to make a purchase, from that moment Amazon suspended my Account and asked me to send some documents. Hello, Thank you for your...
  9. O

    amazon account suspended

    Hello, I need guidance and help. My amazon account was blocked, use a Gift Card that I earn as a reward on a “Crowtap” website. I used my balance to buy headphones, my delivery address is in Florida. Ten minutes after I made the purchase, I received an email saying that my account is suspended...
  10. S

    Amazon messed up but I have to pay?

    I have had an Amazon account since the beginning of Amazon when they were only selling books. That is the only account I have ever opened. Somehow, in 2017, a second account opened under the same email and phone number. I have been charged for Prime, one monthly, one annually, under both...
  11. P

    Amazon won't refund and threw away the item I returned. I'm stuck with the bill

    Let me preference this by stating that I am a long time Prime member of Amazon and never had a problem before. I ordered a "renewed" backup computer from Amazon. Received, plugged it in, heard fan noises, so immediately packed it up and returned the next day. Noticed that I never got a credit...
  12. Rekrap13

    Issue Pertaining To My Amazon Associates Account

    I had a recent issue with my Amazon Associates account (Account ID: xxxxxxx) regarding not being paid the fees I had accrued while using the service. The main issue I experienced was my account’s application (after getting the three sales) was rejected, which I understood and was informed by a...
  13. S

    Amazon Manipulated a Review for my Book

    I am an author and I have a book,The Christian Olympics, sold on Amazon.com.Amazon took my only United States 1 star negative review and made it a Top International Review and put it on all 12 of their International stores.The book does not have International reviews only United States...
  14. R

    Amazon Survey Gift Cards?

    There's a company in my country that sells Amazon Gift Cards obtained from doing online surveys for 15% less the actual value. Most of these cards are worth 10$-20$, I have friends that have purchased them and had no problems buying at Amazon, but I will buy a bigger quantity and I am kind of...
  15. N

    Amazon account suspended

    Hi, I have used Amazon now a couple of years. But now my account has been suspended. Let me tell your everything. Im originally from Iran but moved with my parents to Sweden 23 years ago. 2,5 years ag my parents sold some off their land that they still owned. It was tough times in Iran...
  16. C

    Your Amazon account has been closed

    Hello everyone , I received three messages from Amazon. The following is the mail and my processing method Email-1 We will inform you that we have found a problem when we check your payment information. We were temporarily suspended access to the relevant account because we could not confirm...
  17. 7

    Closed account with over 4k$ gift card balance. Reward!

    Hello! My girlfriend's account was closed because of ,,invalid gift cards" with over 4k$ in it. The gift cards were purchased from a 3rd party seller. The account is legit and also Prime with real card attached. I have contacted them many times via phone and always replied to their emails and...
  18. P

    Amazon would rather I sent items back and reorder than offer a refund?

    I purchased 3 items from Amazon.com just a few days back.. I did some checking and 3 of them are now selling for lower prices. I chatted with their customer service rep and they refused to help me out. I then tried customer service on twitter... finally I emailed all the contacts listed here...
  19. sarapv

    Undeliverable Customer Service Emails

    I inadvertently charged an amazon order to the incorrect card and want to charge it to the correct card. First, I reached out via email to the seller and was told they can't refund and recharge a new card. Then, I contacted Amazon and explained my mistake. They told me they could do it via an...
  20. D

    Amazon Kindle Fire Tech. Problems - Assured Replacement Denied

    Hello everyone, I purchased a Kindle Fire HD 8" (5th Generation) in April 2016. In December 2016 (while under warranty), I contacted Amazon via chat to attempt to have a technical issue fixed. I spent 7 months in contact with Amazon customer service (all via chat or e-mail) in regards to this...