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  1. M

    Stranded at the Havana Airport for more than 12 hours due to mechanical--and customer service--failure (AA's that is ...)

    On a recent return flight from Havana to Miami, our AA plane had mechanical difficulties soon after all passengers had boarded. We were notified of the problem, told the wait would be "hours" since they needed to fly both the part and a mechanic in from Miami, and sent back to the lounge to...