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  1. Neil Maley

    Thomas edison state college NJ

    I’m with Dan- you seemingly mistakenly assumed something that was incorrect. You needed to withdraw. You owe the money and if this is on your credit report it could be damaging to you. What does your agreement with the college say?
  2. Neil Maley

    Bruening Glass Works

    Call your credit card company.
  3. Neil Maley

    Thomas edison state college NJ

    Why would you sign up for classes a second time and not attend? You have a certain time frame to withdraw from class to not be charged. If you didn’t withdraw- you owe the money.
  4. Neil Maley

    Bruening Glass Works

    You can write a complaint to the Attorney General in Ohio. Did you pay for the unfinished repair?
  5. Neil Maley

    Cruise excursion planning/safety considerations

    Only do Tulum through the cruise line if that’s what you’d like to see. You want the ship to wait for you if the ferry from Playa Del Carmen is running late.
  6. Neil Maley

    VRBO Owner refusing to give refund

    Did you pay with a credit card? If you did and you have that email, try contacting your credit card company and filing a dispute.
  7. Neil Maley

    VRBO Owner refusing to give refund

    Unfortunately, if you paid outside of VRBO there is little you can do. What were the rental terms in the VRBO ad? You will need to take him to small claims court.
  8. Neil Maley


    Check consumer complaints dot in- the are tons of complaints about this being a rip off. Don’t send anything.
  9. Neil Maley

    I think the issue is that you received rates based on 7 people which are often lower than for four. If they are refundable rates, it doesn’t matter why you are canceling but you are voiding the contract you entered into- you received pricing for 7 people and now are only traveling with four- an...
  10. Neil Maley

    Traffic ticket in Italy two years ago

    It’s quite interesting hearing the detective work these collection agencies go through to find someone.
  11. Neil Maley

    Refund for upgrade

    If I could love this post, I would. Outstanding response.
  12. Neil Maley

    How do three people all have a medical emergency for a trip in February? Did you book non refundable rates? If you did, did you buy travel insurance or does your credit card offer it? You need travel insurance for a refund. They are correct. We have company contacts for Book it...
  13. Neil Maley

    Budget False Damage Claim - Sedgwick Claim Dept

    Write to the first executive with Budget. Ask for the mileage when the pictures were taken because the car didn’t look like that when you returned it. The incident could have happened when they washed the car.
  14. Neil Maley

    Sandals Resorts Refuse to Refund

    There may be two weeks IF you book more than 45 days out. We’ve booked Sandals for 17 years and the only time a card is charged is the day the reservation is made in our 17 years of experience. So if you were charged on June 20th - that is more likely the date you booked. It is imperative the...
  15. Neil Maley

    Amtrak Success Story

    I’m deeply sorry for your loss.
  16. Neil Maley

    Sandals Resorts Refuse to Refund

    Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? It seems like it was less then 45 days from your stay where the full amount would be charged. You say you booked early June but if your card was charged June 20- thats when you booked. Your...
  17. Neil Maley

    Help form incomplete

    Can you explain what you are talking about? Are you talking about a help form here or with Airbnb? If you have a problem with Airbnb then we need to know exactly what happened to try and assist.
  18. Neil Maley

    Hertz charged me $300 for a smoking fee but neither of us smokes!

    We have seen charges like this disputed and won. The only issue the OP has it they used a debit card. We have had several consumers win these type of cases using our thread on disputing the charges with the executives at the car rental company.
  19. Neil Maley

    Sandals Resorts Refuse to Refund

    What date did you book the trip? Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy? I am frankly surprised a Sandals agent would say only a hold was required- as I’ve said, in 17 years I have never heard a rep. say this...
  20. Neil Maley

    Traffic ticket in Italy two years ago

    When a collection agency gets assigned a ticket, they do what collection agencies do to track down the consumer. Apparently they have some good detectives at this agency. However- if the car rental was in her husbands name, she was not a named driver on the rental and her credit card wasn’t...