Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
I’m with Dan- you seemingly mistakenly assumed something that was incorrect. You needed to withdraw. You owe the money and if this is on your credit report it could be damaging to you.
What does your agreement with the college say?
I think the issue is that you received rates based on 7 people which are often lower than for four.
If they are refundable rates, it doesn’t matter why you are canceling but you are voiding the contract you entered into- you received pricing for 7 people and now are only traveling with four- an...
How do three people all have a medical emergency for a trip in February?
Did you book non refundable rates? If you did, did you buy travel insurance or does your credit card offer it? You need travel insurance for a refund. They are correct.
We have company contacts for Book it...
Write to the first executive with Budget. Ask for the mileage when the pictures were taken because the car didn’t look like that when you returned it. The incident could have happened when they washed the car.
There may be two weeks IF you book more than 45 days out. We’ve booked Sandals for 17 years and the only time a card is charged is the day the reservation is made in our 17 years of experience. So if you were charged on June 20th - that is more likely the date you booked.
It is imperative the...
Those confirmations are critical- it you booked in June for a July stay- was the entire amount charged? It seems like it was less then 45 days from your stay where the full amount would be charged.
You say you booked early June but if your card was charged June 20- thats when you booked. Your...
We have seen charges like this disputed and won. The only issue the OP has it they used a debit card.
We have had several consumers win these type of cases using our thread on disputing the charges with the executives at the car rental company.
What date did you book the trip? Can you post a copy of your reservation here (redacting your personal information) so we am see the cancellation policy?
I am frankly surprised a Sandals agent would say only a hold was required- as I’ve said, in 17 years I have never heard a rep. say this...
When a collection agency gets assigned a ticket, they do what collection agencies do to track down the consumer. Apparently they have some good detectives at this agency.
However- if the car rental was in her husbands name, she was not a named driver on the rental and her credit card wasn’t...