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  1. Cindy de Luise

    Delta's lost and found process

    So I wrote to the secondary contact -Mr Gil West - informing him that I didn't get a response from Ms Evan after writing twice and asking about my laptop. While I did not receive a response from him, I received a call from Amanda from the Delta Baggage service center indicating that they are...
  2. Cindy de Luise

    Delta's lost and found process

    Thanks everyone for your comments. Thank you OR resident for reminding me about sending another email to one of the secondary contacts and to AAGK for the suggestion to seek out a replacement laptop. This experience has me thinking that there has to be a better way for airlines to deal with...
  3. Cindy de Luise

    Delta's lost and found process

    Update- I wanted to provide an update to my lost laptop predicament. Since accidentally leaving a MacBook Pro on DL 4161 arriving from Logan to JFK on August 12 - it continues to be missing. At the advice of the Scottsboro AL Lost and Found I have opened a second lost and found report since...
  4. Cindy de Luise

    Delta's lost and found process

    HI everyone, I just wanted to update you all on the laptop situation. It will be 4 weeks this coming Friday since accidentally leaving it on Delta Flight 4161 from Boston to JFK on Aug 12, 2016. I have been calling Scottsboro, Alabama every weekday to see if the laptop has been received. So...
  5. Cindy de Luise

    Delta's lost and found process

    Thank you - Neil. I am learning the hard way about what happens to the lost items. They appear to go to Atlanta first before getting shipped to lost and found central in Scottsboro, Alabama. No wonder Brittany said it can 4-5 weeks before she receives shipments. According to delta baggage...
  6. Cindy de Luise

    Delta's lost and found process

    Hi Neil- Just to clarify, no one from Delta has done anything for me. Charisse Evans (VP Cust Svc) has not responded; Customer Care and @Delta have given me the standard "we cannot help you" responses. Brittany from Scottsboro Lost and Found works for the third party company and the Logan Lost...
  7. Cindy de Luise

    Delta's lost and found process

    Thanks for clarifying, Kenish.
  8. Cindy de Luise

    Delta's lost and found process

    Thank you -Neil. A big thanks for Kenish who told me that in addition to Boston the plane goes to Bufallo!!
  9. Cindy de Luise

    Delta's lost and found process

    No i did not get it back. I have cast as wide a netas I can by reporting it to Logan and Bufallo airports in case the laptop wasn't found during the cabin cleaning at JFK and took off again. I cannot believe a woman at Logan Lost and Found actually cared enough to call me to get more details...
  10. Cindy de Luise

    Delta's lost and found process

    I want to give a shout out to Logan International Airport Lost and Found!! You Rock!!! A woman whose name I didn't catch actually called me this morning to follow up on my missing laptop report. Amazing!! Thank you so much to caring enough about your job and people you serve to do that!!
  11. Cindy de Luise

    Delta's lost and found process

    Neil- That is clearly a possibility but I am going to continue to hope that it is stuck somewhere in the system.
  12. Cindy de Luise

    Delta's lost and found process

    Thank you Barry Graham. This is probably quite low on the priority list for them.
  13. Cindy de Luise

    Delta's lost and found process

    Thanks AAGK-I spoke to Apple yesterday. Unfortunately because "find my Mac" was not turned on on the actual laptop there is nothing I can do. I have attempted to lock it using my iphone but the technician at Apple said that it is actually not locked because the laptop is offline and therefore...
  14. Cindy de Luise

    Delta's lost and found process

    Dear Kenish - Thank you so much for pointing this out. I was not paying attention before. I have submitted a lost and found report on the Buffalo Airport website just now. I have tried Port Authority lost and found. The website says there is a desk in 269 building. I am given phone number...
  15. Cindy de Luise

    Delta's lost and found process

    Thank you, Sas80. You hit the nail right on the head. What is the incentive to reunite customers with their belongings? It is a huge customer relations issue.
  16. Cindy de Luise

    Delta's lost and found process

    Hi Sas80, After my experience with the laptop, the difficulty in knowing where in the world where it may be, and the incredibly frustrating run around I have been through, I would have a problem going through other people's things. I guess some of this stuff is truly unclaimed. Some of it may...
  17. Cindy de Luise

    Delta's lost and found process

    Dear Kenish, Thank you for keeping my issue alive. The lost and found facility is in Scottsboro, Alabama (not Arkansas), and by some miracle I was able to get their phone number. I got it from the http://www.30isthenew20.com/travel/airline-lost-and-found/ link you mentioned in your...
  18. Cindy de Luise

    Delta's lost and found process

    Thank you Kenish. According to my daughter the laptop was placed under the seat in front of her so I am hoping that it was visible to the cleaning crew. The flight is Delta 4161 which goes back and forth between JFK and Boston Logan Airport. We deplaned at JFK. I spoke to JFK terminal 4 lost...
  19. Cindy de Luise

    Delta's lost and found process

    Dear Neil, sas80 and jsn55, Thank you very much for your thoughtful responses. It is very sobering to accept that the laptop is gone. At any rate, I do appreciate your recommendation that I calmly relay to Delta every frustrating step that I took and offer suggestions for how they may...
  20. Cindy de Luise

    Delta's lost and found process

    I am a victim of the black hole of Delta's lost and found system which they assume no responsibility for and which is outsourced to a third party. My daughter left her laptop under her seat on a Delta flight arriving into JFK on Aug 12. She did not realize this until the morning of Aug 13. My...