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  1. J

    Tried American again - Ugh

    I did write an email to AA and was contacted pretty quickly by Donald Cullo, Customer Relations. He was sympathetic to what happened with the bad screens. I didn't have names of any of the FAs, but he made a note of my complaints and said they'd look into additional training. He also said...
  2. J

    Connection times

    I was reminded by my husband of another reason we need a decently long layover in CDG. The last couple of times we've flown through CDG, we've landed at one end of the airport, have a good 10-15 minute or so taxi to the other end of the airport, then onto a shuttle bus, back the other way, for...
  3. J

    Tried American again - Ugh

    Again I was dissapointed. I had to fly domestic on a mini vacation to Los Angeles with my children and given that American is the main airline in Philly, they provided the least expensive option (except for Spirit), plus they had a non-stop flight with decent departing/arriving times...
  4. J

    Connection times

    AA would be one of my last choices. Flew them 3 years ago from Europe for a work thing because they were the cheapest (had a different flight to Europe) and it was the absolute worst I'd ever had. Might have consider flying out of Newark. They have a 1-stop through CDG, but the choice of...
  5. J

    Connection times

    So I started to look at flights and costs for our summer vacation to France to visit family (which we do most years). We've used Delta the last several years. This year, every single flight option contained 2 stopovers instead of the 1 we usually have. typically, we fly from Philadelphia to X...
  6. J

    Justice vouchers

    So yesterday, I got another Justice voucher in the mail, this time for just $30. I thought that was strange. Did anyone else get a second voucher?
  7. J

    Justice vouchers

    Basically, Justice was accused of misrepresentation/fraud because it was always advertising 40% off sales when it purposefully increased prices by 40%, then gave a 40% discount and called it a "sale." When notified of the lawsuit and potential settlement, we were given a choice. There was the...
  8. J

    Justice vouchers

    I finally got my Justice voucher yesterday from the class action. First off, its on this post card that is very similar to the ones they send out just to advertise sales, cards that probably most people just throw away after a cursory glance. Good thing I looked a little closer. I wonder how...
  9. J

    Delta Economy Comfort Plus to Paris

    I must depend on the time of day/year. During our trip, arrive mid-august, depart early september (am travel), both times there were a total of 2 windows open, one for each line. Most likely, the majority of passport control officials were on holiday.
  10. J

    Delta Economy Comfort Plus to Paris

    Yes, my back is feeling better. My chiro has helped a lot. No flight plans for a while, so my back will have time to heal better. thank you.
  11. J

    Delta Economy Comfort Plus to Paris

    It was $89 per person for the PHL to CDG flight. But our boarding passes included the CDG to MRS flight as well, and even though that part of the boarding pass didn't indicate a "zone", the PHL to CDG had zone "SKY", so the gate attendants accepted it. And then it was another $89 for the...
  12. J

    Delta Economy Comfort Plus to Paris

    When we flew to Marseilles via Paris and back this summer, we paid the $89 each to upgrade our economy tickets to economy comfort plus. This was primarily for the extra leg room, seats closer to front of the plane, early boarding and room for carry-ons. However, there were a few extra benefits...
  13. J

    Change flight for medical reasons

    I too was very shocked they were willing to refund the entire change fees. I really just expected the vouchers, which we would use, so it would have been a fine result. I do think that using the advise from the people here, keeping the letter short and to the point, no emotion, just facts, a...
  14. J

    Change flight for medical reasons

    Yeah, will definitely do it, at least to the extent I can. I'll have to read carefully the clauses as to "pre-existing" conditions, in case my back goes out on me again. Its much better now.
  15. J

    Change flight for medical reasons

    So just to follow up, I finally got my paperwork from the doctor and translated it into English and emailed it out to the first Delta contact, Charisse Evans this morning. I asked for the entire change fee to be refunded (300 x 4), but in the alternative, I would accept vouchers for the amounts...
  16. J

    Change flight for medical reasons

    My doctor will write a letter report, we just weren't sure if the airline required certain language or what language would work best. Such as I am unable to fly on my original date, but will be able on the new date due to my back injury. Thanks.
  17. J

    Change flight for medical reasons

    My family was supposed to fly back from France on Aug 31, but we changed to September 3. I have a doctor able to write a note to try and get either the change fee waived or reduced or maybe other help (voucher). Does anyone know the best language to include in the note? And no we do not have...
  18. J

    Wow .. on the wrong international flight...

    Not to mention that with so many flights usually full that no other passenger had his seat assignment
  19. J

    Wow .. on the wrong international flight...

    This seems very strange since ever time I've flown from Europe to the US, I've had to go through an extra layer of security that exists right before the section in the airport that does US flights. I assumed this was because of 9/11. Whenever I've flown within Europe, even to the U.K., I've...
  20. J

    What happens if you don't make a seat assignment ?

    Based on my experience with American, chances are he'll just get one of the 'free' middle seats. I had a similar experience a few years ago, when we bought tickets through an OTA and couldn't make a seat assignment through American until a week before the trip. There were lots of available...