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LeeAnn, thank you for posting the additional information about the pre-paid fuel option. Hopefully it will be helpful for others!
Not a first world problem, but I always tell our kids, "$40 is $40". ;)
Thank you Neil for removing personal information in my post.
The refund of $228 is our payment + deposit - fees.
I understand your's and LeAnne's perspective. While my hindsight is certainly clear, my issue is with the misinformation from the rep. We'll see what they say, it was worth an ask...
Hello, please see below an active email thread with customer care at Executive Car Rental, regarding an error with the pre-paid fuel option. I've read the guidelines on your website for resolving a consumer complaint, and wonder if you have any other suggestions for a successful resolution...