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Thank you for all your suggestions and advice. To give you an update:
I had reached out to Frontier Customer (over email) service explaining the situation and to my utter surprise they responded with empathy. After few exchanges, they realized their mistake and one of the agent was very prompt...
Thank you Neil, Christina on your responses.
(1) The ticket was priced ~$140/person.
(2) The agents on the phone were not forthcoming with the reasons for the delay, any other specific ways to find this out?
(3) Unfortunately I didn't have travel insurance and that's something that I realized...
I am looking for some advice here in dealing with Frontier Airlines. Here is my experience:
(1) We had a frontier flight (F9#1843) from IAD to SJC on 1-Jun 04:30pm. 6 hours before the departure, I got a notification that the flight is delayed to 10:05pm. There were no reasons...