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Thank you for your quick reponse. I will ask my sister to follow your advice.
To clarify : Since the Etihad terminal was in another part of the airport all of the 30 some passengers
flying on the same Etihad flight were escorted/bussed to the other terminal and left to go thru the
We need your advice on :
1. Should my sister file a claim only with American Airlines since she booked the ticket with them on their website
2. Since customer relations form has about 1500 characters for problem description, should she fill several forms
referring back to the first claim number...