Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Feels like we've been through a war in in the last two weeks, hasn't it?
We've suffered a probable hack, followed by data losses, and a frustrating series of server outages.
Unfortunately, it's not over.
Whatever happened to our site hasn't been fixed, despite our best efforts. We've had two...
The IT team informs me that they feel ready to try to move the server again. They are going to do it now.
It should not take long and there should be zero down-time. Please let me know immediately if you see something that looks out of place. We'll get to it right away.
Thank you for your...
We had two brief server outages this afternoon while we moved to a brand-new server. It's blazin' fast and well worth the trouble.
I'm sorry for the service interruption, but not for the wicked fast connection speeds you'll be enjoying now.
We're turning lemons into lemonade, my friends...
’ve kept a polite distance from the latest fare-error scandal, even though readers were asking me to get involved. Something smelled wrong about those $50 first-class transatlantic tickets on United Airlines that were briefly available earlier this month.
Then again, maybe it was the character...
Not so long ago, this was a blog that generated more heat than light — a place where disenchanted travelers complained about their often intractable problems.
I didn’t mind, because from time to time I could help consumers through my nationally-syndicated column, The Travel Troubleshooter.
After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be able to use the nonrefundable certificate for the rental. What now?
Too often, airline rules add insult to injury.
If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department.
“Without a doubt the worst customer service I’ve experienced,” wrote Ryon Nishimori. “Google fiber can’t come to Nashville soon enough.”
Turns out Comcast was watching.
Robin Hayes, the new CEO of JetBlue Airways, is balancing between passengers and Wall Street.
As he takes control of the New York-based airline Monday, Hayes faces a difficult task: increase profits without destroying the culture that has made JetBlue stand out from other U.S. airlines.