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    Zappos comes through again

    I've learned so much from, and you've helped me with stuff several times (Cuba luggage loss, travel issues, my sister's car, etc.). Just wanted to pop in to say that once again Zappos came through for me when they didn't have to, and the key, from my POV at least, was that I...
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    Thanks to

    My sister has a real lemon of a Ford Fiesta, the lemony-est Fiesta of all time - it was bought new in 2013 (I believe) and she is on her 4th transmission! There are other problems with the car, too, so many that the dealership finally told her a few weeks ago that this is a problem vehicle and...
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    Help with email to United for unexpected hotel/car charges when flights canceled

    Hello, all. Your advice is always so good, I'm hoping you can help me out. My boss recently had two canceled flights on each end of his recent trip, and has asked me for help getting reimbursement. I have all the receipts and his flight info but unless you need me to post the flight numbers...
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    Havana Air - lost my bag, found my bag, but I still don't have it

    I flew on Havana Air from HAV-MIA last week (8 days ago), but my bag didn't make it. I was incorrectly told to file a claim with American, which I did, though they should not have taken a claim anyway. This is moot since they never filed it appropriately so they have no way to track it, despite...