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    Holland America Lines Cruise - Deposit Refund Refused

    I appreciate every ones comments and suggestions. I certainly will not make this mistake again next time. However, I need to focus on how I can get my $600 back from HAL. I had a non-refundable fare and I understand what that means. However, the cruise was listed as a Cuban Explorer cruise...
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    Holland America Lines Cruise - Deposit Refund Refused

    Thank you, certainly good advice. We spoke to customer service and they were not very nice. They said there was nothing they could do and we can write a letter if we liked.
  3. R

    Holland America Lines Cruise - Deposit Refund Refused

    I made the cruise because it said "Cuba Explorer". I paid the deposit with my credit card. Once I told my wife, she checked the big Itinerary button to see out of 11 days we were spending a one partial day in Cuba.
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    Holland America Lines Cruise - Deposit Refund Refused

    We are traveling for our 40th No, sorry, we can not find a cruise on the date of our anniversary other than the one we chose. To be out of a $600 deposit for changing out mind in one-day and the cruise is 18 months away. In addition to the false advertising of listing the cruise online as...
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    Holland America Lines Cruise - Deposit Refund Refused

    Holland America does not offer a Cuba-only cruise. They do offer one with more than one-day in Cuba; however, I am traveling for my 40th wedding anniversary on the date of the cruise we booked; therefore, another date will not work. The one we selected said Cuban Explorer; however, only one...
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    Holland America Lines Cruise - Deposit Refund Refused

    I booked a cruise on August 31st on Holland America Lines (HAL) as a surprise for my wife for our 40th wedding anniversary on December 12, 2018. She has always wanted to visit Cuba, so I booked the 11-Day Cuban Explorer. The cruise is 18 months away on December 10, 2018. I told my wife of our...