Search results

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. C

    Enterprise Charge months later

    FedEx has to deal with Enterprise on this, it is a shame you were dragged into it. Enterprise working with insurance companies should be aware of the reimbursement limit— so if Enterprise gave too expensive of a car that is their fault. I would consider also writing to Enterprise in addition...
  2. C

    Is this a Disability Violation?

    Djnikki1 have you thought about what you want from Delta? If a letter is left open ended, the company may not do anything or just write an apology. Is there a return ticket? If so has it been taken and were there problems? If the vouchers can only be used on Delta in the US and you live in...
  3. C

    Alitalia Airlines ~ unethical & rude

    Again we are talking about Italy where pay as you go is the norm. But again claiming what works in the US is not going to work in Italy, and even in the best of times Alitalia was not easy to work with -- best of times being not bankrupt. The OP already tried a credit card charge back and...
  4. C

    virgin airlines

    I always think it is better to admit making a mistake a beg for mercy, rather than try and find a clever hook to try and outsmart them. I do not think of Virgin as a shoddy operation -- but I admit to never flying them so I may be wrong. But in the end I do believe in a certain amount of...
  5. C

    Is this a Disability Violation?

    Very frustrating. You were told that Comfort + was already full -- and that you would get a bulkhead. It looks like you were on an MD88 -- and row 15 is the first economy row after comfort +. It is not a true bulkhead, as there is only one row or bulkheads. One issue is that there are a...
  6. C

    Alitalia Airlines ~ unethical & rude

    My point is that the OP would have to pursue this in Italy and with an Italian court and it is not cut and dry and one cannot throw this at Alitalia as a slam dunk. Do you really think one could argue that a wealthy Milanese 17 year old with a credit card on the parent's account is not able to...
  7. C

    virgin airlines

    I think that is a bit of a stretch to compare the 24 hour rule mandatory disclosure with fare regulations and restrictions. teh government has a specific mandatory disclosure on the 24 hour rule, not on airline fare restrictions. Some fares are only available certain seasons, with different...
  8. C

    Alitalia Airlines ~ unethical & rude

    The purchase was done in Italy under Italian law. There are nuances to what a minor can purchase. Here is a text from an Italian magistrate who has a website on Italian laws and rights. "Una grande quantità di acquisti per il consumo sono compiuti direttamente dai minori, come ad esempio un...
  9. C

    virgin airlines

    ADM I think it is too late for that, it sounds as if the ticket has already been canceled and taxes refunded.
  10. C

    Rome/Florence in a week

    Richjules I will send you a PM, just with my impressions; I am no substitute for a travel agent.
  11. C

    virgin airlines

    Economy Classic refers to the seating and amenities. By default when searching it is a non refundable fare unless on ticks the box asking for a refundable fare -- when booking on a computer one has to look at the fare conditions and one will find language similar to the following which is...
  12. C

    Rome/Florence in a week

    The off season travel has a trade off — less crowds but worse weather. I would avoid late August in FLorence and Rome. OP how old are your kids and have they ever been to Italy before? What are their interests? There is a lot to see in Rome and Florence with 7 days. I understand the desire...
  13. C

    Hurtigruten... Misleading on accommodations, but steadfast on pricing!

    I am not a cruise person so have no experience with them. I think this post shows the importance of a first time cruiser hiring an experienced travel agent. As a non cruiser I would not think to ask about the below deck cabin and window issue but what Neil has explained makes sense, about...
  14. C

    Travel insurance coverage of electronics is unclear...please advise.

    One has to buy this AppleCare plus theft and loss at the time of purchase of the device or no more than 60 days after purchase of device. This is a relatively new product fall 2018, not for iPads, so likely not applicable to the OP with the 60 day purchase policy. The best advice so far...
  15. C

    Travel insurance coverage of electronics is unclear...please advise.

    I agree with Neil — and if one does take a computer, tablet, smartphone have it backed up so if the device is lost the information is not.
  16. C

    Travel insurance coverage of electronics is unclear...please advise.

    iPhone very helpful if one has a plan that allows for international free texting and data — how else do people meet up later in the day— by texting each other —if going separate ways —- one can use an iPhone to look up addresses, contact UBER or something —- things that are tied to a telephone...
  17. C

    Comcast Xfinity fails to restore service, cancels technician appointmen

    I agree that this is a telecom problem- Do not have Comcast (not in my area) but I have had issues with some of the other major providers. And there are some of the companies that spend a lot on ads— I will never sign up witu Verizon as they spend so much on advertising.
  18. C

    Ryanair Denied Boarding EU261 Claim

    The Italian form is for under 14 — I thought the check in clerk was asking for some sort of formal permission for the UK — and used the example of the only form known as they are Italian. But without a document that would be acceptable to the UK the issue is moot— and I did not see that the OP...
  19. C

    I think I should get a refund

    All this does not matter. Bottom line is you agreed to pay X amount for Y number of people for Z days. And there are no early departure refunds. It is a shame your daughter had to leave early, but you had a good amount of time together. But your daughter’s misfortune with changing last...
  20. C

    Rome/Florence in a week

    7 days is short for Rome and Florence. Does that include travel time (ie days in transit)? August is a lousy time to go— hot crowded and places closed for vacation. BWI has limited international flights. IAD has seasonal nonstops on United and Alitalia. Alitalia is in bankruptcy so a lot of...