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  1. Neil Maley

    Hawaiian Airlines cancelled 4 hours before departure, and Costco Travel couldn’t find another flight! Help!

    You are exactly right. First, it’s outsourced and the agents are only trained to book what you ask. And this hey do not go out of their way to assist you when there are problems - they aren’t trained well enough.
  2. Neil Maley

    Possible to dispute diesel damages on Gas car or claim credit card collision damage waiver insurance?

    I am really hoping that you can get that receipt and it will show you used regular gas. That should truly help. But keep us informed on what happens.
  3. Neil Maley

    HOTWIREakaEXPEDIA SCAMMERS theve GOT to be put out of business!

    I tried re-creating this through autorentals and I still didn't get this happening. I had 8 different companies to choose from. If I clicked on AutoRentals, the booking came back from Auto Rentals, not Hotwire and it had the right dates. I did click to compare Hotwire and it took me to the...
  4. Neil Maley

    HOTWIREakaEXPEDIA SCAMMERS theve GOT to be put out of business!

    This is exactly what probably happened. Again - when it took you to Hotwire, did you change the dates?
  5. Neil Maley

    HOTWIREakaEXPEDIA SCAMMERS theve GOT to be put out of business!

    You didn't tell us you started at a third website. When it re-directed you - did you change the dates or just book what it sent?
  6. Neil Maley

    Credit Card promotion changed on 1st bill

    Have you gone all the way up our executive chain at Amex? If you have, you can also file complaints with your State Attorney General. You can also file a complaint with the Consumer Fraud Protection Bureau : https://www.consumerfinance.gov/complaint/ The CFPB might be your best bet to try and...
  7. Neil Maley

    Amtrak rip off

    I just looked at pricing for this trip for next year. On the detail booking page, you can see how much they charge for each excursion and have the ability to remove them. For the Two Medicine tour, it shows $24.23 pp including transfers. Perhaps the ticket price you saw from the hotel was...
  8. Neil Maley

    Possible to dispute diesel damages on Gas car or claim credit card collision damage waiver insurance?

    As I said above - my wifes friend did this and my wife remember it costing about $600 for everything, including the tow. The engine shuts down to prevent damage to it so hopefully, it wouldn't be too much more. Unless they had to tow a car two states away, I can't see a $1500 towing bill.
  9. Neil Maley

    Amtrak rip off

    They will usually not give you a breakdown. You agree to the price when you book the trip - just any tour operator has a set price for their tours - they also don't give you a breakdown. You are paying for the tour operators expertise at putting these trips together. Would you ask Perillo...
  10. Neil Maley

    Lincoln Runaway Heater

    Or your regular mechanic can do it too.
  11. Neil Maley

    Amtrak rip off

    You really can't back track on dates. It also depends on how many people were booked - just as with airlines, pricing on AMtrak can vary based on the time you book. So you can't backtrack and assume the prices were the same. Again - the time to check all this is before you book. As...
  12. Neil Maley

    Lincoln Runaway Heater

    Have you tried any other dealers? Have you did an online part searches for a non OEM part? We have company contacts for Ford - maybe they can help you directly. https://www.elliott.org/company-contacts/ford/
  13. Neil Maley

    Amtrak rip off

    I also checked pricing for excursions to Two Medicine Lake. I found nothing less than $56 pp. I don't know if there was more on your tour than just Two Medicine Lake though.
  14. Neil Maley

    An Odd Experience

    Ya know , IP addresses can say a lot.
  15. Neil Maley

    An Odd Experience

    The time to check reviews is before you book, not after. And you must have booked a refundable rate, otherwise they wouldn't have refunded you. What do you mean "meeting their CRM department?"
  16. Neil Maley

    Amtrak rip off

    How could you back track and find out what the the train fare was or the hotel cost for the days you traveled after the trip had been taken? What dates did you input when you checked pricing after you returned? Fare and hotel costs are based on the time of year you take the trip. If you...
  17. Neil Maley

    Possible to dispute diesel damages on Gas car or claim credit card collision damage waiver insurance?

    I hope that the gas station can find your receipt. If it says it was regular gas and the breakdown happened right after you filled up - that should help.
  18. Neil Maley

    Trouble with TAP (Air Portugal)

    Use our company contacts and escalate to management. But you might be able to file an EU261 claim as well. Take a look at this: https://www.elliott.org/frequently-asked-questions-about-eu261/
  19. Neil Maley

    Credit Card promotion changed on 1st bill

    Just an FYI- consultations with a lawyer might be free but hiring an attorney to go after Amex for a $150 issue will cost you far more than that. I urge you to use our contacts -one at a time starting from the lowest executive- and ask them nicely to explain to you why you were not eligible...
  20. Neil Maley

    How to dispute pre existing damage?

    Then use our thread and fight the claim.