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I am so glad I stumbled upon this site. Within an hour of me emailing the SVP/VP of Customer Service I received a call and she is rectifying the situation. Wish I would've done this a long time ago! Thank you Elliot!!!
You will not believe the hell I have gone through for the past 42 days! I ordered a phone online with the help of live chat on the Sprint website. I was eligible for an upgrade. She was able to walk me through the process told me what buttons to push and after hitting complete order I noticed...