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Thanks for your advice, forum is very useful.
Here is my last response to United:
"Thank you for your prompt and thorough response to our complaint.
Thank you for the apology and offer of compensation.
We accept this offer to settle the matter.
We want to to make clear that none of the problems...
On Sunday I sent my complaint and a cover memo to Ms. Laura Mandile at United. Also, my wife submitted her complaint to United Customer Care, emphasizing how she was unable to get a wheelchair (she has a fractured knee) during a chaotic moment at the San Francisco airport. The next day, August...
Thanks for the responses.
No, we don't have travel insurance.
I've written as suggested to the United Executives (by the way, you need to correct laura.mandile.com – period missing on site).
Any other suggestions for what we should do? What are the chances of getting more than United's offer...
I am writing on behalf of my wife Cecilia E. O’Leary (United # removed by mod) and myself, Anthony M. Platt (United # removed by mod) regarding flight UAL #901 from San Francisco to London on Friday July 14, 2017.
UNITED CASE #removed by mod
As long-time customers of United, this was the...