Recent content by sartrism

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    Hassle with system error and agent's misinformation

    Update: they called again this morning and I could make the call. This agent sounded like she investigated this case very carefully (she knew every conversation I had with other agents) and sincerely apologized. She refunded the total amount (including gift cards) to the credit card, and also...
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    Hassle with system error and agent's misinformation

    Thank you for all answers. I sent an email while contacting with a twitter. The agent on twitter checked my recording (it took another 1-2 hours) and requested a refund to the appropriate department. This time I get the actual refund transaction ID. Though the status shows it is still pending...
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    Hassle with system error and agent's misinformation

    Could you give any advice how should I handle this case? First, I bought an international ticket on Delta's website that involves a codeshare with Air France. While payment goes through, an error message pops up that I couldn't read carefully. I checked My Trip on my account and I could select...