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Actually, the email is from chargerback.com which according to its website is partners with a number of airlines, hotels, resorts, cruise lines, etc in handling lost luggage. Still doesn't make sense to make anyone other than the party that lost the luggage to pay for its return
Not knowing the exact dates & layover times of your original booking make it difficult to figure out why you are unable to book it on-line. I suspect the issue is that AA.com doesn't allow you to add a person to the existing reservation, which is why you have to call a rep.
However, a price...
FYI - There is also an "Other" box which allows you to enter amounts up to $900. More importantly, the Delta gate agent is authorized to offer up to $1000. In those cases where a redcoat shows up, the skies the limit. I learned this last summer where I volunteered to be bumped several times and...
Understand your quandary, but not sure what you can do to convince Marriott to change the policy.
That said, since you use to travel a lot for work ,how close are you to lifetime gold status (500 nights & 1.6M points)? Depending on how close you are, you may end up with the status forever.
Yes, they have the ability, but other than Southwest, all of the North American carriers choose to charge you an arm & a leg to make that change.
As frustrating as it seems, your only practical option is to either arrive home early, or pay the $500.
Bizarre! Sounds like you need to be emailing, (do not call) to find out why and work yourself up the chain.
I would think it would be pretty easy for someone at Marriott to checks the additions & deductions to your account to see what happened..
Whenever I have made Marriott reservations with points, there are no certificates, just a reservation & a corresponding points deduction the day I made the reservation.
Are you saying the reservations disappeared, or do they still show up as valid rewards reservations?
You can always contact...
From my experience, banks won't cancel your accounts just because you haven't activated the card. However, they may cancel the account if you have a $0 balance and don't use the card for a period of time, frequently 12-24 months.
Probably easier to go to all the companies that you signed up...
Appears that as of March 1st, Delta will no longer assume any animal with a vest is truly a service animal