Recent content by Neil Maley

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  1. Neil Maley

    Delta Vacations Problem

    And these are what she would need to bring - she also needs to bring a passport picture.
  2. Neil Maley

    Delta Vacations Problem

    We send clients all the time and not one has been refused. As long as you have your itinerary and proper documents and a check they will do it.
  3. Neil Maley

    Delta Vacations Problem

    That answers why the replacement ticket is so expensive but it will only get worse the longer you wait to buy it . The price will continue going up . Do you have a passport office she can get to? She can just go with the appropriate documentation and her itinerary showing she is traveling...
  4. Neil Maley

    Delta Vacations Problem

    Weihlac is correct. You need to cancel the wrong ticket, pay a cancellation fee and rebook but you should be able to use some of the credit towards the new ticket. When are you traveling? It would be a lot less expensive for your Mom to get her passport reissued in her real name.
  5. Neil Maley

    Not at fault total loss-at fault party’s insurance denied coverage for business use

    She doesn’t have comprehensive coverage (collision) so the car wouldn’t be replaced. I would suggest you contact an attorney as weihlac suggested. He’s exactly right - the other driver likeky has no assets so there would be nothing to be awarded. An attorney would be the best one to know how...
  6. Neil Maley

    Priceline and Avianca "took" $1150 from me because of one typo error (or autofill) in an airline reservation

    Glad it worked- that’s why always encourage you to write. We’ve said it many times - sometimes a well written letter can get a mistake turned around. Two takeaways from your situation: 1. Book directly with an airline, not through an OTA. 2. Always check all the information in your...
  7. Neil Maley

    Reservation Problem and Compensation

    Did you use points or money? Points are non revenue for a hotel and those are the first that will be walked when a property is oversold.
  8. Neil Maley

    Paypal won't release funds and won't say why.

    Why was Mario’s email account de-activated? That seems to be the key.
  9. Neil Maley

    Dell refuses to repair damage done in their repair depot

    I agree! VoR you have done an outstanding job. Nice work!
  10. Neil Maley

    Toll Roads & Personal Transponders

    Unfortunately my wife and I are snowbirding and didn’t have that option of stopping in another state, we just bought it here and use it all the time. If I have to worry about paying $20 for a transponder I shouldn’t be traveling. I was just stating it’s not free in every state and sometimes...
  11. Neil Maley

    Amazon canceled my order and voided my gift card balance

    Did you use the balance to buy new cards? That is against policy.
  12. Neil Maley

    Toll Roads & Personal Transponders

    In Florida you have to buy a transponder and add money to it.
  13. Neil Maley

    Comcast Xfinity Internet Misrepresentation of Speed

    Have you called to have a tech come to your house and check your wires and the pole wiring?
  14. Neil Maley

    Never Ending Circle Of Disappointment! Amazon Account

    If Dave hasn’t responded in a week then write to the next executive. But don’t send attachments. That usually sends the emails to spam.
  15. Neil Maley

    Comcast Xfinity Internet Misrepresentation of Speed

    Your goal should be to get a tech to check all the wiring outside on their end. It’s frustrating if they keep telling you over and over they can’t do anything. It’s time to use our Company Contact and write to the first executive listed. Do a bullet point letter with all the calls you have...