Recent content by Lori Ann

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
  1. L

    Swiss Air compensation

    According to EC261, no compensation is due for delays under 3 hours.
  2. L

    Lost IPad Air on 4/14 Delta flight from Charlotte to Atlanta.

    Normally they'll only respond if it is found.
  3. L

    Paying Tuition/Student Loans for Unattended Classes

    If the money is owed to the lender and not the college, I doubt that they will rescind the grades and refund you seven years after the semester.
  4. L

    $12,280 over charge

    Since this is a business account Verizon may not be as understanding as if it were a personal account.
  5. L


    You left your phone in the vehicle, it was not stolen - what basis do you have for a police report?
  6. L

    Facebook- Notcallowing me accrsstonmy account while I’m traveling

    The fact is that you are not Facebook' s customer. They allow you to use their service for free and they can lock you out of their system at any time.
  7. L

    Bad Policy on Medical Excuse

    This policy is standard for most airlines.
  8. L

    Extortion of $ for aisle/window seats

    "Thanks. Is there anything else I can do? What sort of compensation am I entitled to from a US-based airline in this case and is there anybody that can help with this? " Unfortunately, the US does not have a passenger law like EU261. The $400 voucher was strictly a goodwill gesture from the...
  9. L

    Extortion of $ for aisle/window seats

    EU 261 only covers flights from the US to the EU if it is an EU carrier. If you were flying on Delta the flight to the EU would not be covered by EU261.
  10. L

    School charging for class I did not take

    For most schools, once you enroll you must adhere to the school's policy to drop the course. Not attending class does not automatically drop you from the course and there is normally only a short a period after the class starts to drop without a fee.
  11. L

    "Did my car dealer lie to me?" Seems so...

    The last car I purchased I did all negotiating via email. I made it clear to the sales person that I wanted the paperwork completed prior to my walking in the door and if it was one penny more I would walk out. There was some dithering from him and his manager but eventually I got what I...
  12. L

    Shopping for wedding dresses

    My sister-in-law found the wedding dress she had been looking at for a much cheaper price online. She ordered it but the dress she received was nothing like the picture online or the dress she had tried on in the store. Cheap material, poorly sewn and returning it to China nearly impossible...
  13. L

    I think I should get a refund

    When was the resort notified that your daughter was leaving a day early?
  14. L

    Copa airline

    I'm still trying to understand what happened. It sounds like you booked a flight from Trinidad to Curacao, with a stop in Panama. The traveler was planning to depart the plane in Panama and catch a flight to Turkey; throwing away the flight from Panama to Curacao. Is that correct?
  15. L

    If a travel agent company overcharged me, what actions can I take against them ?

    The time to do the research on price is before you book, not after.