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ISSUE RESOLVED. I emailed the primary contact listed on the Vayama contacts section of this website. Within about 3 hours I had a reply saying I would have my refund within 5-7 business days. It was "pending" on my credit card by the next day. Still hasn't posted but I'm hopeful it will in the...
Thank you for the replies. Yes, against my better judgment I used Vayama and will not be using them again (as well as advocating that no one else does).
I have documentation that I will be receiving a full refund. I paid via credit card.
As a frequent traveler, I am an avid user of kayak.com for my flights. However within the last year, Kayak began using Vayama as a major agency instead of redirecting to the airline sites. The prices offered by Vayama were often much lower than those obtained directly from the airline website...